[RedRiver]

In the dealers defense, a lot of the times Sat. is a day where most of the "normal" employees are off work. I know here we are a 4 person operation and normally we only have one person working Saturday's b/c we are open 9am til noon. Saturday's are hit or miss, some days you'll have noone come in and others you'll be packed between 11:30 and 12.

I would at least try to call them back during the week and see if they have anyone else that is a bit more knowledgable about their product.