Mr. Goodwrench said he could not help me. They only help with service....
They gave me the phone number of GM's customer service center. 10 minutes with the person there and they could not find anything that wasn't already on my door sticker. They said the truck was a special build and I would have to talk to the light truck division and transferred me there. The woman at the light truck division apologized and said I never should have been transferred there, as they only handle 4500 series and larger trucks. She transferred me back to the GM customer service center and stayed on the line and chewed out the person that answered the phone.
So, I got to talk to a "supervisor" (probably the person in the next cubicle). I was on the phone with them for another 35 minutes and they could not find anything. They would call back as soon as they find something.
Two hours later they call back and say it is rated for a towing capacity of 5500 pounds. From that I have to subtract any weight that I add to the truck like people, cargo, etc...
I say, "Now wait a minute. The owners manual says between 6000 and 10,000 depending on how the unit is equipped. Where did you get that number?". They could not tell me. I asked what publication that information came from and they could not tell me. I asked if they could send that to me in writing and they could not.
Good grief!!!
Then they asked me to take the survey to gauge how helpful they were....
