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Originally Posted by Dargo  Well, crappy deal. I went by HF and the store was in pretty sad shape. No box set of pipe wrenches was complete nor were there appropriate sizes in any boxes to even make a complete set.  Worse yet, that was the same case for everything in their ad I went to purchase. It appears as if they opened the floodgates for the worst scum of the earth to descend upon the HF store and what they had was all opened with pieces missing and the boxes destroyed. The guy who I finally cornered to help me (I think he had all of 3 teeth), told me that he was going on break in 15 minutes and if I didn't see what I wanted on the floor then he couldn't help me.
Needless to say, from a person who really doesn't have a very high regard for Horrible (China) Freight, this was a completely new low. I was so disgusted by the time I left the store that I just went by Home Depot and bought a set of their version of Ridgid pipe wrenches.
Have all the HF stores gone downhill this bad? I'm quite aware that it's 'buyer beware' when it comes to the quality (or lack thereof) of their products, but I've never encountered this experience that completely turned me off from ever visiting their store again. I'd honestly feel better about taking my chances buying the junk tools out of the back of the traveling semi trucks that appear a few times a year in vacant parking lots. I figured that with my limited need for pipe wrenches that it would at least be worth my trouble to go buy the pot metal versions sold by HF, but I was proven wrong. What a disappointment! |
Actually that is not the experience at my store in Fort Smith, Arkansas. the items are on the shelves where you can find them, if they are not you can grab one of the people working on the floor and they will look in the back where there storage is. When I bought my band saw they had been on sale. I had them go get me one in a box from the back and when it rang up it was more money than I expected. The sale price had went off the weekend before I got there on monday. I asked for the manager and he went to look at the one on display (it still had the sale price on it) He went back to the cash register changed the price to match what was on the display and gave it to me at the reduced price. As we all know any store is only as good as its employees and they are a pretty direct reflection on the manaager. I have never had any problems in our store and they have always been very helpful when I needed anything.