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Originally Posted by TheDingy  So in closing know that when you buy and price that Mahindra you have not much of a warranty, and you should have a mechanic lined up to work on it when it breaks. They have no onsite repair type of help unless you pay a premium and it isn't covered under warranty. Also no loaners are included. We are sorry that we purchased the Mahindra only due to the dealer network that backs it. We love the tractor and like it better than the 5303, but with the 5303 costing 2k more but having a 2 year warranty with a larger dealer network we would go that way even though the Mahindra tractor is better in our opinion.
When you buy a new tractor you don't want to have repair it yourself, you expect certain things about that new tractor. Such as good dealer service, reliability and no upkeep costs. With a Mahindra you aren't going to get it.
From now own we will have to service maintain the tractor internally which isn't right. We should have a dealer network that is reliable that we can just drop the tractor off to get it repaired or maintained and then pick it up. It is far too expensive for us to maintain it.
TD |
Please stop generalizing your dealers as the entire Mahindra dealer network. Your lumping together literally hundreds of individual dealers including one who was Rural Tractor Dealer of the year. Most of these dealers are very hard working, service oriented dealerships that do not deserve the tag your handing out. My Chevrolet dealer took 14 days to get a new ECU installed and told me up front that it would take a week to get to it and I should rent a car or walk to work and it is under warranty. So I guess Chevrolet needs to work on their dealer network?....
I feel really bad for your New Holland dealer. I feel his pain, like him we go above and beyond to service our customers. More often than not though the loyalty is a one sided street. I have laid in the pouring rain and mud at 2 in the morning (by the way no auto dealer I have ever dealt with would do that or even do on site service for that matter) to get a guy up and running only to have him buy a tractor from 1000 miles away to save 100 dollars. On top of that walk in my door and rub it in that I have to support his new tractor. Your New Holland dealer had the lower budget models like the TT and TD's but my guess is this was strictly a money purchase. The cake and eat it too. Not that im judging but nothing is free and your New Holland dealer has his support built into his price (On site repair and loaners are out of his pocket, New Holland does not pay for it).
There is a difference between a homeowner/small farm tractor and a commercial/industrial tractor. If you earn a living with your equipment and breakdowns are detrimental to your business commercial equipment might save money in the long run. That doesnnt mean they are more complicated or have more bells and whistles it just means they have a duty cycle more related to the task. I have 7 different 60
hp tractors in two brands that I sell. All are great tractors and both brands are quality companies. But each one of those tractors has a different customer. Sell a great model for the wrong task and you doom it to an early death.
Your dealer should be able to get you into the shop in a more reasonable time frame. I wish I was two weeks backlogged on service :-) on a regular basis. Even backlogged we fit people in to accommodate their work schedules if they can work with us also. If they are martyrs though then there is nothing I can do. Your dealer did not live up to your expectations (or mine really short of hearing his side of the story) but the good news that came out of this is youll know exactly what to ask of your next dealer regarding service, warranty and support on your next tractor.
Buck