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  1. #1
    Veteran Member Charlesaf3's Avatar
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    Aug 2006
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    1,960
    Location
    Richmond VA & Martha's Vineyard, People's Republik of Massachusetts
    Tractor
    Kubota B3030, Kubota M59 TLB

    Default Carter & Carter Machinery (CCM) - great customer service

    Just wanted to post this, as I think its relevant. I recently bought a hydraulic top link from CCM, and had nothing but problems with it. Fine, that could happen to anyone. They handled the issue in an absolutely superb manner - Travis there was a pleasure to deal with. I am very happy with the top link I ended up with.

    The service was really excellent - I'd deal with them again in a heartbeat.
    ----------------------------------------
    Charles

    Kubota B3030
    Kubota M59 w/hydro thumb
    Neat stuff - ATI Preseeder, Hydraulic PHD, Wallenstein BX62r Chipper, Millonzi Grapple, CA 4n1 Bucket. Delta Hook Rear QA system.
    Too many other random attachments to list (or to own, per my wife) and a really bad tool addiction. But at least I haven't bought a dump truck or bulldozer. Yet.

  2. #2
    Gold Member GIJOE's Avatar
    Join Date
    Jun 2006
    Posts
    251
    Location
    Baton Rouge, La.
    Tractor
    MAHINDRA 3510 w/ ML112 FEL

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    What kind of problems were you having with the HTL?

    Joe
    The original point and click interface was a Colt.

    Only two defining forces have ever offered to die for you... the AMERICAN SOLDIER and JESUS CHRIST. One died for your freedom; the other for your soul.

  3. #3
    Platinum Member BlacknTan's Avatar
    Join Date
    May 2006
    Posts
    875
    Location
    Adirondacks of NY
    Tractor
    Kubota B-7800

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    Were the two toplinks the same model??

    Did you get some kind of upgrade??

    Was the first just defective and needed replacement?

  4. #4
    Veteran Member Charlesaf3's Avatar
    Join Date
    Aug 2006
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    1,960
    Location
    Richmond VA & Martha's Vineyard, People's Republik of Massachusetts
    Tractor
    Kubota B3030, Kubota M59 TLB

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    first one was defective - just generally leaky. They replaced it with one that works perfectly so far.

    The impressive thing was how well they handled the replacement process. Really a pleasure to deal with.
    ----------------------------------------
    Charles

    Kubota B3030
    Kubota M59 w/hydro thumb
    Neat stuff - ATI Preseeder, Hydraulic PHD, Wallenstein BX62r Chipper, Millonzi Grapple, CA 4n1 Bucket. Delta Hook Rear QA system.
    Too many other random attachments to list (or to own, per my wife) and a really bad tool addiction. But at least I haven't bought a dump truck or bulldozer. Yet.

  5. #5
    Elite Member Ductape's Avatar
    Join Date
    Feb 2006
    Posts
    4,852
    Location
    Central New Hampshire
    Tractor
    Kubota B3030HSDC

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    Did you make any changes to the hose routing to solve the slight interferance with the back panel on the tractor?

  6. #6
    Veteran Member Charlesaf3's Avatar
    Join Date
    Aug 2006
    Posts
    1,960
    Location
    Richmond VA & Martha's Vineyard, People's Republik of Massachusetts
    Tractor
    Kubota B3030, Kubota M59 TLB

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    yes, sure did. The check valve is now at a 90 to what it was - ie goes out to the side instead of up or down.

    I also need to put 90s on the hoses where they go into the remotes, as with the cylinder fully retracted and the 3pt all the way up they could get pinched there. That may be more of an issue since I put the delta hook on.
    ----------------------------------------
    Charles

    Kubota B3030
    Kubota M59 w/hydro thumb
    Neat stuff - ATI Preseeder, Hydraulic PHD, Wallenstein BX62r Chipper, Millonzi Grapple, CA 4n1 Bucket. Delta Hook Rear QA system.
    Too many other random attachments to list (or to own, per my wife) and a really bad tool addiction. But at least I haven't bought a dump truck or bulldozer. Yet.

  7. #7
    Gold Member GIJOE's Avatar
    Join Date
    Jun 2006
    Posts
    251
    Location
    Baton Rouge, La.
    Tractor
    MAHINDRA 3510 w/ ML112 FEL

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    Quote Originally Posted by Charlesaf3
    as with the cylinder fully retracted and the PT all the way up they could get pinched there.
    Which way do you have the cylinder mounted? Is the rod end of the cylinder attached to the implement or the tractor? It sounds like you may have it mounted back wards if you have excess slack in the hoses when the cylinder is retracted. Then again, I may have misunderstood. Post some pictures if you can.

    Joe
    The original point and click interface was a Colt.

    Only two defining forces have ever offered to die for you... the AMERICAN SOLDIER and JESUS CHRIST. One died for your freedom; the other for your soul.

  8. #8
    Veteran Member Charlesaf3's Avatar
    Join Date
    Aug 2006
    Posts
    1,960
    Location
    Richmond VA & Martha's Vineyard, People's Republik of Massachusetts
    Tractor
    Kubota B3030, Kubota M59 TLB

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    rod end on the implement. Problem isn't excess slack, its that the b3030 crams a lot into a tight space - remote block and delta hook are fighting for space - I made a tough problem tighter.

    90s are no biggie - and were already on the lines messicks ran forward, should have occurred to me they were there for a reason
    ----------------------------------------
    Charles

    Kubota B3030
    Kubota M59 w/hydro thumb
    Neat stuff - ATI Preseeder, Hydraulic PHD, Wallenstein BX62r Chipper, Millonzi Grapple, CA 4n1 Bucket. Delta Hook Rear QA system.
    Too many other random attachments to list (or to own, per my wife) and a really bad tool addiction. But at least I haven't bought a dump truck or bulldozer. Yet.

  9. #9
    Platinum Member curly's Avatar
    Join Date
    Aug 2007
    Posts
    540
    Location
    Union, SC
    Tractor
    2006 Kioti DK55

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    I'm interested to see how they are going to handle my proble. I bought a hydraulic side link almost a year ago and just went to install it this week-end. The top end has a ball on it instead of the 'U' that goes into the ball on the tractor. So, I'll need to send it back for a replacement. Hopefully, the fact that I let it sit almost a year won't make this difficult.

    I will report back...hopefully the great news about their great customer service.

  10. #10
    Platinum Member curly's Avatar
    Join Date
    Aug 2007
    Posts
    540
    Location
    Union, SC
    Tractor
    2006 Kioti DK55

    Default Re: Carter & Carter Machinery (CCM) - great customer service

    Well, I just talked to Mark at CCM, all he wanted was the measurements for the side link I needed. He said I can send the incorrect one back in the box that the new one comes in. I'd say that's fantastic customer service

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