RFB
Platinum Member
Bought it new and within one hour of use in soft damp medium rocky soil, the ripper opened up the square cross tube like a can opener.
The dealer I bought it from was very responsive and said the manufacturer was as well. They called me back within an hour of notification and said a new one will be made and shipped for exchange.
I explained my concerns regarding the inherent strength/engineering of the steel cross tube, and those concerns are being "addressed".
It is a Hawkline HD84
So far, the dealer and the company have been excellent in their customer service. I will follow up with end results.
The dealer I bought it from was very responsive and said the manufacturer was as well. They called me back within an hour of notification and said a new one will be made and shipped for exchange.
I explained my concerns regarding the inherent strength/engineering of the steel cross tube, and those concerns are being "addressed".
It is a Hawkline HD84
So far, the dealer and the company have been excellent in their customer service. I will follow up with end results.