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  1. #1
    Gold Member nikdfish's Avatar
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    Oct 2010
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    443
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    Person Co. NC
    Tractor
    John Deere 3038E & 1025R FILB

    Default A bit ticked at Agri-Supply (re Caroni mower)

    While we were in Raleigh Saturday to visit child & grandchild, I took the opportunity to head over to the Garner Agri-Supply to pick up a 59" Caroni finish mower. The loader went out, picked one up & loaded it in the truck bed and I headed on back.

    My fault for not thoroughly checking it out before it was loaded or my driving off.

    Turns out the item they loaded was 3 years old (a March 2008 date on the ID plate). Besides sunfade on the PTO shields and paint, there were various patches of rust. Topping it off was that only 2 of the 3 remote grease lines were installed (and both being pinched under the belt covers). The missing third line was the one for the center spindle, which not only didn't have a remote line installed, it didn't have a zerk either - just an open hole in the spindle. Heck, from the amount of sand & dirt under the covers, it might even have been a returned item.

    Looks like I get to do a return trip Monday or Tuesday - 100 mile or so round trip...

    Nick
    2010 John Deere 3038E w/305 FEL
    Frontier RC2060 Rotary Cutter, Frontier BB2060 Box Blade, Jinma 6" Chipper from Ranch Hand Supply, TSC Tarter 5' Rotary Tiller, Middle Buster, ASC Keulavator Hiller/Bedder, Caroni 59" Finish Mower
    2010 Gator CX
    2013 John Deere 1025R FILB w/ Bro-Tek thumb & ripper
    Retired FBOP NRA Life

  2. #2
    Platinum Member
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    Jun 2008
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    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    I've learned my lesson the hard way in situations such as this, now I always check, even on smaller stuff close to home.

    Great mower by the way, hope it all works out for you!
    _____________________________

    John Deere 4700 - FEL & Backhoe
    McCormick C80L - FEL
    Bolens G152

  3. #3

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    Hey Nikdfish,

    I work for agri supply, and just happen to see your post this morning,while spending some time at my son's house for the holiday. Please bring the mower back on Tuesday or when it is convenient for you. We will gladly replace it, or refund your money. We will take care of your gas expenses for you. I am very sorry that you have had this problem with this merchandise. We want you to have a good experience in shopping with us. Please ask for the manager Andy Lassiter or the asst. manager Mike Corbett. I will speak with both of them on Tuesday morning and make them aware of you returning the mower. You may also ask for me and I will be glad to help you also... Looking forward to meeting and helping you.

    Mark Powell

  4. #4
    Gold Member
    Join Date
    Dec 2006
    Posts
    338
    Location
    Disputanta, VA
    Tractor
    2007 Kioti CK20 & 1981 Iseki TU1700

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    Thanks for posting Mr. Powell, I've had the great coustomer service at the Petersburg store. Taking care of your customers needs makes Agri one of my favorite stores.

    Eddie
    08 Dodge (Cummins) 2500, 2007 Kioti CK20, FEL, Finish Mower, 4' Howse Bush Hog, Landscape Rake, 52" Woods Tiller, 5' Rear Blade, 4' Box Blade, 5 horses, 2 dogs, 1 fat cat, 1981 Iseki TU 1700 for grass mowing.

  5. #5
    Elite Member gwdixon's Avatar
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    Jul 2009
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    2,606
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    Northern CA

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    Quote Originally Posted by Zach LP View Post
    Hey Nikdfish,

    I work for agri supply, and just happen to see your post this morning,while spending some time at my son's house for the holiday. Please bring the mower back on Tuesday or when it is convenient for you. We will gladly replace it, or refund your money. We will take care of your gas expenses for you. I am very sorry that you have had this problem with this merchandise. We want you to have a good experience in shopping with us. Please ask for the manager Andy Lassiter or the asst. manager Mike Corbett. I will speak with both of them on Tuesday morning and make them aware of you returning the mower. You may also ask for me and I will be glad to help you also... Looking forward to meeting and helping you.

    Mark Powell
    Nice to hear there are still businesses like this around that will correct problems.

    Another point of view is that the problem shouldn't have happened in the first place. But errors will be made - it is making them right that is the measure of a good business.
    2009 Kubota M7040, R1s, LA1153 FEL, fork lift, 3 rear remotes, T&T
    2002 Kubota L48 TLB, 12", 18", 24" HD buckets
    2001 Kubota BX2200, Turf, LA211 FEL
    7.5' Howse 3PT disc, 88" Gearmore 4G4 box scraper, 4' box scraper, Gearmore GB85 blade, LandPride RCR2596 cutter, 6', 4' flail mowers, 6', 4' rototiller, 4' Bush Hog cutter, HD subsoiler, Bearcat 70554 chipper, Bush Hog PHD w/ 12", 6" augers, Ford 101 3-bottom plow, 8' land leveler, 6' rake, lots of misc.

  6. #6
    Veteran Member Redbug's Avatar
    Join Date
    Aug 2004
    Posts
    1,920
    Location
    Columbia, SC
    Tractor
    Kubota L3830HST

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    That's great customer service! It's nice to see that the businesses we frequent also read the forums.

    I have learned that no matter what you buy or where it comes from...always open up the box, (if it's in one), before leaving the parking lot and look things over. I have made that mistake too many times also...and now it's ingrained in my little pea brain...
    Dave

    "If your sport does not put grease, blood, or dirt under your fingernails, then it's just a game!"

  7. #7
    Gold Member nikdfish's Avatar
    Join Date
    Oct 2010
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    443
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    Person Co. NC
    Tractor
    John Deere 3038E & 1025R FILB

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    Quote Originally Posted by Zach LP View Post
    Hey Nikdfish,

    I work for agri supply, and just happen to see your post this morning,while spending some time at my son's house for the holiday. Please bring the mower back on Tuesday or when it is convenient for you. We will gladly replace it, or refund your money. We will take care of your gas expenses for you. I am very sorry that you have had this problem with this merchandise. We want you to have a good experience in shopping with us. Please ask for the manager Andy Lassiter or the asst. manager Mike Corbett. I will speak with both of them on Tuesday morning and make them aware of you returning the mower. You may also ask for me and I will be glad to help you also... Looking forward to meeting and helping you.

    Mark Powell

    Mr. Powell,

    Thank you very much for your posting. I do appreciate your sentiments and will be by either Tuesday, or the first non-rainy day coming up. I have been very happy with other items I have acquired through Agri-Supply and would still like to get the Caroni if there are any available in good condition.

    Nick
    2010 John Deere 3038E w/305 FEL
    Frontier RC2060 Rotary Cutter, Frontier BB2060 Box Blade, Jinma 6" Chipper from Ranch Hand Supply, TSC Tarter 5' Rotary Tiller, Middle Buster, ASC Keulavator Hiller/Bedder, Caroni 59" Finish Mower
    2010 Gator CX
    2013 John Deere 1025R FILB w/ Bro-Tek thumb & ripper
    Retired FBOP NRA Life

  8. #8

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    The constructive influence of TBN is truly awsome!

  9. #9
    Silver Member
    Join Date
    Jun 2010
    Posts
    111

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    Quote Originally Posted by nikdfish View Post
    Besides sunfade on the PTO shields and paint, there were various patches of rust.
    Just like TSC and expect full price.

    You can only expect so much of a retail box store. Good to here they are going to take care of you.

  10. #10
    Veteran Member Charlesaf3's Avatar
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    Aug 2006
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    Richmond VA & Martha's Vineyard, People's Republik of Massachusetts
    Tractor
    Kubota B3030, Kubota M59 TLB

    Default Re: A bit ticked at Agri-Supply (re Caroni mower)

    I've had first class service at the agri-supply Petersburg va store, fwiw. Things happen, it's how the store deals with them that matters most...
    ----------------------------------------
    Charles

    Kubota B3030
    Kubota M59 w/hydro thumb
    Neat stuff - ATI Preseeder, Hydraulic PHD, Wallenstein BX62r Chipper, Millonzi Grapple, CA 4n1 Bucket. Delta Hook Rear QA system.
    Too many other random attachments to list (or to own, per my wife) and a really bad tool addiction. But at least I haven't bought a dump truck or bulldozer. Yet.

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