Page 2 of 21 FirstFirst 1234512 ... LastLast
Results 11 to 20 of 207
  1. #11
    Silver Member
    Join Date
    Sep 2009
    Posts
    238
    Location
    Western KY
    Tractor
    Kubota M6800 w/1600 hrs., Case Farmall 95 w/800 hrs., Long 2510 w/1100 hrs, Cat 236B2 Skidsteer w/1000 hrs

    Default

    Quote Originally Posted by Groo
    looks like a longer cylinder body or some other form of a stop is needed. Looks like a pretty basic design flaw. How did he miss that?
    I think a cylinder with a longer stroke probably would not let it rotate back as far and that would be a better fix than welding on a stop that will break off from being constantly hammered by opening & closing the grapple.

  2. #12
    Gold Member
    Join Date
    Sep 2011
    Posts
    399
    Location
    New Hampshire
    Tractor
    Kioti CK35 HST

    Default Re: Skidsteer Express won't stand behind their grapple!

    I wonder... Is he an individual distributor? Does he work alone? Maybe he is sick? Just a thought.

  3. #13
    Silver Member
    Join Date
    Sep 2009
    Posts
    238
    Location
    Western KY
    Tractor
    Kubota M6800 w/1600 hrs., Case Farmall 95 w/800 hrs., Long 2510 w/1100 hrs, Cat 236B2 Skidsteer w/1000 hrs

    Default

    Called Skidsteer Express again & finally got in touch with Todd. Bill is out & he says this is the first he had heard of the problem. Anyway he says he will follow up with Bill on Monday & that I should call him back that afternoon.

  4. #14
    Platinum Member Sackett2's Avatar
    Join Date
    Feb 2008
    Posts
    714
    Location
    Eugene, Oregon
    Tractor
    Montana 4344HST

    Default Re: Skidsteer Express won't stand behind their grapple!

    I'm glad you got a hold of someone; I would still link them to this thread. I am looking for a grapple for my tractor and unless this issue is resolved I will not buy from them.
    We are TBN, and the voice of this forum is loud in the tractor world.
    Sackett aka "Steve"
    TSgt, USAF Ret. 1981-2001
    2008 Montana 4344HST
    4' Brush Hog; 6' rear blade; 6' box blade

    "Thanks for the tractor Rick"
    In memory of my brother
    Richard A. Hansen 1961-2008
    SSgt, USAF Ret. 1980-2000

  5. #15
    Gold Member ctgoldwing's Avatar
    Join Date
    Jun 2009
    Posts
    306
    Location
    Central Connecticut
    Tractor
    L3400HST

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by IslandTractor View Post
    Your Keep after Skidsteer Express and if they are not responsive then file a complaint with the BBB in their region.
    That's funny line -

    Now if you said to email Skidsteer Express & tell them you intended to post your experiences on TBN you would probably get 100 X better response.

  6. #16
    Super Star Member IslandTractor's Avatar
    Join Date
    Sep 2005
    Posts
    15,368
    Location
    Prudence Island, RI
    Tractor
    2007 Kioti DK40se HST, Woods BH

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by ctgoldwing View Post
    That's funny line -

    Now if you said to email Skidsteer Express & tell them you intended to post your experiences on TBN you would probably get 100 X better response.
    They run an internet business and presumably want a clean BBB record. What business wouldn't? I am well aware that BBB doesn't have a lot of power over slime ball companies but Skidsteer Express has not been a problem in that way, they have just fallen down on customer service. BBB gives them a chance to resolve the issue.

  7. #17
    Veteran Member Hooked_on_HP's Avatar
    Join Date
    Dec 2005
    Posts
    2,043
    Location
    Coal City IL
    Tractor
    Ford 1900 FWD Kubota F2100E

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by Timm250 View Post
    Called Skidsteer Express again & finally got in touch with Todd. Bill is out & he says this is the first he had heard of the problem. Anyway he says he will follow up with Bill on Monday & that I should call him back that afternoon.
    This seems backasward to me. They should be calling you.
    Bill

  8. #18
    Veteran Member RDrancher's Avatar
    Join Date
    Aug 2011
    Posts
    1,415
    Location
    Sanger, Texas
    Tractor
    New Holland TC35D, Case TR320 CTL

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by ctgoldwing View Post
    That's funny line -

    Now if you said to email Skidsteer Express & tell them you intended to post your experiences on TBN you would probably get 100 X better response.
    Not to hijack, but you're right. This forum has a lot more clout that the BBB. The BBB is a well disguised pay-to-play scam and most business owners know it. Funny that the public thinks it's some kind of real deal watchdog group.

    Let's hope that Skidsteer Express gets on this one and gets it resolved.
    John

    My Work & Stuff Photo Thread: http://www.tractorbynet.com/forums/p...to-thread.html

    Reshaping the world...One bucket-load at a time.

  9. #19
    Veteran Member
    Join Date
    Feb 2009
    Posts
    1,042
    Location
    CA
    Tractor
    2002 New Holland TC40S

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by Timm250 View Post
    Called Skidsteer Express again & finally got in touch with Todd. Bill is out & he says this is the first he had heard of the problem. Anyway he says he will follow up with Bill on Monday & that I should call him back that afternoon.
    With cell phones and laptops in everyone's hands, Todd could have (and probably did) immediately gotten in touch with Bill and passed on your phone number for at least a complementary call back to you stating that he (Bill) is now aware of your situation and will be back in touch (on his dime) monday.
    This is one of the worst cases of beyond poor customer relations that I have ever heard of. Absolutely nothing "Express" about this except in the speed they took your money.
    Let your tools do the work.

  10. #20
    Super Star Member IslandTractor's Avatar
    Join Date
    Sep 2005
    Posts
    15,368
    Location
    Prudence Island, RI
    Tractor
    2007 Kioti DK40se HST, Woods BH

    Default

    Quote Originally Posted by nickel plate
    This is one of the worst cases of beyond poor customer relations that I have ever heard of. Absolutely nothing "Express" about this except in the speed they took your money.
    Let's not exaggerate. This seems to be a simple boneheaded failure of customer service not evidence of any planned or concerted effort to deny warranty service (yet). Small businesses that usually have the owner on site to deal with these things directly run into problems when the customers enter via cyberspace rather than the front door. That is no excuse for failure but these guys are not the first small business to have inadequate systems for customer service set up. Not everyone is Amazon.

Page 2 of 21 FirstFirst 1234512 ... LastLast

Similar Threads

  1. Replies: 15
    Last Post: 02-18-2012, 11:31 PM
  2. Grapple Grapple Buying Experience
    By swilhelm in forum Attachments
    Replies: 4
    Last Post: 01-24-2012, 03:59 PM
  3. It's Grapple Time
    By M59 Jim in forum Kubota Owning/Operating
    Replies: 19
    Last Post: 11-23-2010, 12:56 PM
  4. Grapple Help me choose a bolt on bucket grapple
    By firefighter9208 in forum Attachments
    Replies: 20
    Last Post: 10-05-2007, 06:37 AM
  5. How best to adapt skid steer grapple to KL120?
    By IslandTractor in forum Kioti Owning/Operating
    Replies: 32
    Last Post: 03-14-2006, 12:34 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
© 2013 TractorByNet.com. TractorByNet is a registered trademark of IMC Digital Universe, Inc. Other trademarks on this page are the property of their respective owners.