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  1. #1
    Gold Member
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    Sep 2009
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    259
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    Western KY
    Tractor
    Kubota M6800 w/1600 hrs., Case Farmall 95 w/800 hrs., Long 2510 w/1100 hrs, Cat 236B2 Skidsteer w/1000 hrs

    Default Skidsteer Express won't stand behind their grapple!

    Buyer Beware is my advice with Skid Steer Express. I purchased the 72" extreme duty grapple from Skidsteer Express last November. I didn't get to use it much because of the weather until about a month ago. After using it 4-5hrs a day the grapples started sticking in the up position & I would have to get off the machine & push them forward to get them to close. As I used it more it was obvious that the grapples were opening too far and bending the sheet metal on the top of the grapples.

    I have sent them several emails about the problem & haven't gotten much of a response other than do you have access to a welder? I replied that I could get access. Then 3-4 days would go by without any reply. I would email them again & get the same response again. I have also called several times & left my number for Bill to call me but no response. I sent another email asking if they had a solution & if they were going to do anything about the problem & the response was a picture that said if you will weld some triangle pieces here it will fix the problem.

    I guess I now know that Bill is not going to do anything about the problem other than expect me to fix it myself. I don't think that I should have to start making parts & welding them on a new piece of equipment. I don't think it is unreasonable to expect Skidsteer Express/Titan to take care of this problem since the 1 year warranty is still in effect.
    Attached Thumbnails Attached Thumbnails -img103-jpg   -img105-jpg  

  2. #2
    Super Star Member IslandTractor's Avatar
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    Sep 2005
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    15,994
    Location
    Prudence Island, RI
    Tractor
    2007 Kioti DK40se HST, Woods BH

    Default Re: Skidsteer Express won't stand behind their grapple!

    Your problem seems pretty clearly related to a design defect rather than misuse so it should be covered by the manufacturer's warranty. Keep after Skidsteer Express and if they are not responsive then file a complaint with the BBB in their region.

    I'm sure some of the other TBN members will have other suggestions and experiences to share so keep this thread current with whatever happens.

  3. #3
    Gold Member
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    Sep 2009
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    259
    Location
    Western KY
    Tractor
    Kubota M6800 w/1600 hrs., Case Farmall 95 w/800 hrs., Long 2510 w/1100 hrs, Cat 236B2 Skidsteer w/1000 hrs

    Default

    Left anther message for Bill this morning about the grapple issue.

  4. #4
    Elite Member blueriver's Avatar
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    Oct 2007
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    4,562
    Location
    S.E.Oklahoma
    Tractor
    JD 5520 Montana 4340 Farmall Super C

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by Timm250 View Post
    Left anther message for Bill this morning about the grapple issue.
    Well I'm surprised ... Bill is always on top of things. If I was a betting man I'd bet he will come thru. Probably the easiest for both parties will be to take it to a shop and follow his advise and he'll more than likely re-imburse you.

    I'll be watching this one!!
    "When selling a lifetime ... don't sell it short"
    auctioneer@southernauctionco.com

  5. #5
    Gold Member
    Join Date
    Sep 2009
    Posts
    259
    Location
    Western KY
    Tractor
    Kubota M6800 w/1600 hrs., Case Farmall 95 w/800 hrs., Long 2510 w/1100 hrs, Cat 236B2 Skidsteer w/1000 hrs

    Default

    Quote Originally Posted by blueriver

    Well I'm surprised ... Bill is always on top of things. If I was a betting man I'd bet he will come thru. Probably the easiest for both parties will be to take it to a shop and follow his advise and he'll more than likely re-imburse you.

    I'll be watching this one!!
    Right now I don't have any confidence in Bill or Skidsteer Express. I first contacted him about the problem on 4/20 & it continues to drag on without any solution.

  6. #6
    Super Star Member IslandTractor's Avatar
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    Prudence Island, RI
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    2007 Kioti DK40se HST, Woods BH

    Default

    Quote Originally Posted by blueriver

    Well I'm surprised ... Bill is always on top of things. If I was a betting man I'd bet he will come thru. Probably the easiest for both parties will be to take it to a shop and follow his advise and he'll more than likely re-imburse you.

    I'll be watching this one!!
    I would hope he comes through and also overhauls his customer service system. It may not be a large operation but in the Internet era if you have a snazzy web page to sell stuff you also need to spend some effort on a solid customer service infrastructure. I doubt Bill's local customers have this problem but it is even more important to reassure and help those whose interactions are electronic. No way for them to have confidence in Bill if they never hear from him.

  7. #7
    Elite Member blueriver's Avatar
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    S.E.Oklahoma
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    JD 5520 Montana 4340 Farmall Super C

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by Timm250 View Post
    Right now I don't have any confidence in Bill or Skidsteer Express. I first contacted him about the problem on 4/20 & it continues to drag on without any solution.
    I can inderstand that ... send him an email with a link to this thread.
    "When selling a lifetime ... don't sell it short"
    auctioneer@southernauctionco.com

  8. #8
    Elite Member blueriver's Avatar
    Join Date
    Oct 2007
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    4,562
    Location
    S.E.Oklahoma
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    JD 5520 Montana 4340 Farmall Super C

    Default Re: Skidsteer Express won't stand behind their grapple!

    Quote Originally Posted by IslandTractor View Post
    I would hope he comes through and also overhauls his customer service system. It may not be a large operation but in the Internet era if you have a snazzy web page to sell stuff you also need to spend some effort on a solid customer service infrastructure. I doubt Bill's local customers have this problem but it is even more important to reassure and help those whose interactions are electronic. No way for them to have confidence in Bill if they never hear from him.
    All true ... he need to put this on top of his list of things to do.
    "When selling a lifetime ... don't sell it short"
    auctioneer@southernauctionco.com

  9. #9
    Gold Member
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    Nov 2008
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    462

    Default Re: Skidsteer Express won't stand behind their grapple!

    looks like a longer cylinder body or some other form of a stop is needed. Looks like a pretty basic design flaw. How did he miss that?

  10. #10
    Elite Member Zebrafive's Avatar
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    Aug 2010
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    Location
    South West MI
    Tractor
    John Deere 2030, John Deere 6415

    Default Re: Skidsteer Express won't stand behind their grapple!

    Posssiblely a change in cylinder suppliers or the wrong cylinders were installed.
    John Deere 2030 JD 245SL Loader
    John Deere 6415 mfwd JD 640SL Loader

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