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  1. #1
    Bronze Member Proletarian's Avatar
    Join Date
    May 2012
    Posts
    75
    Location
    North of Atlanta
    Tractor
    BX-25 / BX-1830

    Default King Kutter Customer service experience

    I purchased a new King Kutter XB-48 tiller for my BX-25. When I got the tiller home I noticed it had a small problem/defect. I called King kutter and they promptly had a rep drive down from tennessee to personally
    deliver a replacement unit to me here in GA. I would say it would be pretty tough to beat that level of customer service.
    "Let there be no change by usurpation; for though this in one instance may be the
    instrument of good, it is the customary weapon by which free governments are destroyed. . . .

    -George Washington-

  2. #2
    Veteran Member
    Join Date
    Jun 2012
    Posts
    1,165
    Location
    Mt Crawford Va
    Tractor
    massey GC 2400 JD LA 145

    Default Re: King Kutter Customer service experience

    Good to hear. Have had no problems with my 5 ft so far, hope it stays that way.

  3. #3
    Advertiser EverythingAttachments's Avatar
    Join Date
    Mar 2009
    Posts
    1,284
    Location
    Newton NC
    Tractor
    Which One do you want to know about?

    Default Re: King Kutter Customer service experience

    We're proud to sell King Kutter products because of their exceptional customer service like you received. Not many manufacturers would even come close to paying that much attention to their customers.
    Ted Corriher
    www.EverythingAttachments.com
    1-866-581-5818

    A family-owned American Company that also sells quality Made in USA Implements every chance we get! We pride ourselves on giving good product information and putting the needs of our customers above our own!

  4. #4
    Epic Contributor Soundguy's Avatar
    Join Date
    Mar 2002
    Posts
    48,010
    Location
    Central florida
    Tractor
    ym1700, NH7610S, Ford 8N, 2N, NAA, 660, 850 x2, 541, 950, 941D, 951, 2000, 3000, 4000, 4600, 5000, 740, IH 'C' 'H', CUB, John Deere 'B', allis 'G', case VAC

    Default Re: King Kutter Customer service experience

    i bought a new kk 5' mower years back.. in the 90's perhaps. it was missing , or quickly broke the snap ring that hold the pto shaft onto the mower gearbox in case the shear bolt goes. they sent me one without question in the mail the day after I called in to order one..

  5. #5
    Elite Member
    Join Date
    Jun 2011
    Posts
    2,517
    Location
    NE Oklahoma
    Tractor
    MF 230 and Mitsubishi D2000

    Default Re: King Kutter Customer service experience

    Quote Originally Posted by Proletarian View Post
    I purchased a new King Kutter XB-48 tiller for my BX-25. When I got the tiller home I noticed it had a small problem/defect. I called King kutter and they promptly had a rep drive down from tennessee to personally
    deliver a replacement unit to me here in GA. I would say it would be pretty tough to beat that level of customer service.
    I wouldn't expect that level of service where I live, but yes, that is pretty impressive.

    Ken
    Massey Ferguson 230
    Mitsubishi D2000

  6. #6
    Super Star Member
    Join Date
    Jul 2011
    Posts
    14,436
    Location
    Yanceyville, North Carolina
    Tractor
    Kubota L4400

    Default Re: King Kutter Customer service experience

    That is what I call excellent service.
    The PUPIL who does not surpass his Master, fails his Master.

  7. #7
    Elite Member Bob77064's Avatar
    Join Date
    Sep 2011
    Posts
    3,972
    Location
    KY @ TN line
    Tractor
    2011 LS R3039

    Default Re: King Kutter Customer service experience

    That is excellent service, I have been thinking about buying a KK 6' finish mower.

  8. #8
    Veteran Member Code54's Avatar
    Join Date
    Aug 2005
    Posts
    1,607
    Location
    Putnam Co. West Virginia
    Tractor
    Kubota MX5100 (50 Hp, 42.5 pto) Kubota BX25D Gravely 2 wheel tractor

    Default Re: King Kutter Customer service experience

    Been thinking real hard about one of their tillers - that just made the sale!
    Kubota MX5100
    Kubota BX25D
    Gravely 2 wheel tractor
    Camo RZR4 800LE

  9. #9
    Elite Member dex3361's Avatar
    Join Date
    Aug 2008
    Posts
    3,568
    Location
    N. of Charleston WV
    Tractor
    Kubota L4400-1 HST,FEL, 3x3 remotes, TNT. BX1500 54 mmm

    Default Re: King Kutter Customer service experience

    Quote Originally Posted by Code54 View Post
    Been thinking real hard about one of their tillers - that just made the sale!
    What size are you going to get? I got a 6 foot for my L4400 and it does a great job.
    Randall



    1Timothy Chapter 2:
    3 For this is good and acceptable in the sight of God our Saviour;
    4 Who will have all men to be saved, and to come unto the knowledge of the truth.
    5 For there is one God, and one mediator between God and men, the man Christ Jesus.
    From: The HOLY BIBLE

  10. #10
    Super Member rswyan's Avatar
    Join Date
    May 2004
    Posts
    7,933
    Location
    Northeast Ohio
    Tractor
    Kubota B2910, Simplicity 18 CFC, Cub Cadet 782

    Default Re: King Kutter Customer service experience

    Quote Originally Posted by dex3361 View Post
    What size are you going to get? I got a 6 foot for my L4400 and it does a great job.
    I got the 5 footer for my B2910 about 7 years ago and it has been great .... chucks up football-sized rocks .... and never misses a beat ....

    Reminds me .... I need to change the gear oil in it ....

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