What is Everything Attachments thinking?

[yelbike]

Your post is responding to but one of the posters I was referring to that couldn't comprehend what they were reading(no offense intended). The OP was wondering why he was being told that his tractor bent the ears, when one could clearly see that it was welded wrong. The OP never asked for a replacement, or repair..........He just wanted to let EA know about the 'quality control issue". But others read the post differently than it was written, or got caught up in what others were saying..........I dunno

Your right Op wasn't looking to get any free, It just looked like to came here to bash EA. I think that's where the "argument" started. Whether not he was bashing or not is unclear and irrelevant now. Lets move. EA is the best company in the world and the OP is the best customer in the world also. Feel the love going around!

[mikehaugen]

EA is the best company in the world and the OP is the best customer in the world also. Feel the love going around!

and I am the most interesting man in the world

[murphy1244]

and I am the most interesting man in the world

As in????

[boxygen]

and I am the most interesting man in the world

I dont always buy EA attachments, but when I do, I buy box blades.

[Don87]

Your right Op wasn't looking to get any free, It just looked like to came here to bash EA. I think that's where the "argument" started. Whether not he was bashing or not is unclear and irrelevant now. Lets move. EA is the best company in the world and the OP is the best customer in the world also. Feel the love going around!

I just read the first post again myself, just to be sure. I thought the post was quite clear.

[murphy1244]

Here It is Don, Lets see if we can find the bashing.

I hesitated for some time before writing this post, but decided I could use a little community input.

I purchased a 78" box blade for tractors between 30 and 70hp from Everything Attachments a few months ago. I hadn't even heard of Everything Attachments at the time, but I was searching for a box blade made in the USA, and when their site came up on searches, I did a little research and found that they were a legitimate company. I ordered the blade and it came via freight right on schedule.

I was very satisfied with the apparent build quality, especially for the price, over anything I could source locally. The blade had one small defect; one of the lower 3 point mounts was narrower than the other due to a welding mistake.

I spaced out the narrow side differently, and went ahead and used the blade. I eventually decided I'd drop EE a line and mention that although I really liked the blade, they should be aware that they had a little QC problem and should watch out for it in the future.

Well, I heard back from EE, and they seemed polite enough in acknowledging my email, but then a few days later I get another email saying they thought that I had a stabilizer issue which was letting the box blade swing from right to left and causing the ears to bend. (note that the outer ear is angled inward, which isn't something that could be caused by swinging in the first place).

I sent a few additional pictures showing that the ear was simply not welded square to the center clevis panel when the implement was manufactured, and it was not bent in any way. The ear itself is a perfect 90 degree angle with perfectly straight sides, etc.

What did I get? Another email saying I would "continue to bend the ears" if I continued to use it without a stabilizer.

I'm pulling the 78" box blade with an old farm tractor that makes under 25 drawbar horsepower. The box blade is rated for tractors of up to 70hp. I am using a factory 3 point hitch adapter that has pulled box blades for hundreds of hours without bending them up. In fact, if this blade can be bent - even if it was abused (when in actuality it's doing light work in light soil) - by this old tractor, it's got a problem to begin with.

I don't understand this kind of response insisting that the customer is essentially destroying equipment through misuse when it is clearly a manufacturing defect. I have several other implements on my shopping list, and due to my overall satisfaction with my box blade, I was going to buy them from EE. At this point, seeing their attitude when a defect or quality control issue is pointed out to them, I am concerned about what kind of response I would get if I had a real issue that needed to be corrected!

I'll say it again - this box blade is better than locally sourced blades that cost $500 more -
I guess I'm just looking for some input from someone who's had to deal with Everything Attachments after the sale...

[Don87]

Here It is Don, Lets see if we can find the bashing.

I hesitated for some time before writing this post, but decided I could use a little community input.

I purchased a 78" box blade for tractors between 30 and 70hp from Everything Attachments a few months ago. I hadn't even heard of Everything Attachments at the time, but I was searching for a box blade made in the USA, and when their site came up on searches, I did a little research and found that they were a legitimate company. I ordered the blade and it came via freight right on schedule.

I was very satisfied with the apparent build quality, especially for the price, over anything I could source locally. The blade had one small defect; one of the lower 3 point mounts was narrower than the other due to a welding mistake.

I spaced out the narrow side differently, and went ahead and used the blade. I eventually decided I'd drop EE a line and mention that although I really liked the blade, they should be aware that they had a little QC problem and should watch out for it in the future.

Well, I heard back from EE, and they seemed polite enough in acknowledging my email, but then a few days later I get another email saying they thought that I had a stabilizer issue which was letting the box blade swing from right to left and causing the ears to bend. (note that the outer ear is angled inward, which isn't something that could be caused by swinging in the first place).

I sent a few additional pictures showing that the ear was simply not welded square to the center clevis panel when the implement was manufactured, and it was not bent in any way. The ear itself is a perfect 90 degree angle with perfectly straight sides, etc.

What did I get? Another email saying I would "continue to bend the ears" if I continued to use it without a stabilizer.
I'm pulling the 78" box blade with an old farm tractor that makes under 25 drawbar horsepower. The box blade is rated for tractors of up to 70hp. I am using a factory 3 point hitch adapter that has pulled box blades for hundreds of hours without bending them up. In fact, if this blade can be bent - even if it was abused (when in actuality it's doing light work in light soil) - by this old tractor, it's got a problem to begin with.

I don't understand this kind of response insisting that the customer is essentially destroying equipment through misuse when it is clearly a manufacturing defect. I have several other implements on my shopping list, and due to my overall satisfaction with my box blade, I was going to buy them from EE. At this point, seeing their attitude when a defect or quality control issue is pointed out to them, I am concerned about what kind of response I would get if I had a real issue that needed to be corrected!

I'll say it again - this box blade is better than locally sourced blades that cost $500 more -
I guess I'm just looking for some input from someone who's had to deal with Everything Attachments after the sale...

I saw inquisition, and disbelief. Don't forget to look at the pictures while processing the post.

Compare the e-mail reply as quoted by the OP, with the pictures. .............And keep in mind there never was a request for repair or replacement.

I myself have reported posts for bashing, but this one didn't fit the bill.


EDIT: And on my first post, when I said that I would be upset..............My meaning was that I too would have been upset over the E-mail response.

[Member]

[...]

I guess I'm just looking for some input from someone who's had to deal with Everything Attachments after the sale...

Please see my post here:

Everything Attachments Customer Service

[mjncad]

I've been looking for an airline that has a 92.5% landing success rate! I figure I could save some money!

Have you checked Aeroflot's landing success rate?

Feel the love going around!

Yeah I hear Kumbaya playing in the background too.

I dont always buy EA attachments, but when I do, I buy box blades.

[JoeBuyer]

Delete.