What is Everything Attachments thinking?

[DK35vince]

It's not a coffee table, if it attaches and doesn't fall off, it's working.

Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..

[Don87]

Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..

Post number 1 explained it in detail.

I personally would be upset also.

[parkgt]

Another potential customer on the fence. Very interested in buying a landscape rake and was considering theirs. But I am hesitant to spend over $1K with a company that doesn't have good customer service or care enough about customer satisfaction to respond in a more positive manner.

In the mid 80s Kubota was just starting to sell lawn tractors for serious mowing. The one we purchased would not cut level. After taking the deck off and doing careful measurements I determined that they had a weldment/fabrication issue. When I sent the information to Kubota they responded by flying two Japanese engineers to KC and then having them drive to southern IA to see the issue first hand. Two weeks later they admitted the issue and thanked me and two months later a new deck was installed.

Guess how I feel about Kubota?

[BIG DOOLEY]

It's not a coffee table, if it attaches and doesn't fall off, it's working.

To me I see this as someone who doesn't take pride in his work.
How good are the welds he laid down on that piece of equipment?

I love to fabricate, weld and make my own items. I like to make furniture for our house. I made all the wood trim in our house...
When I do work for someone else I am even more selfconscious of how I do the job.
You can tell me I'm wrong or wasting my time all day long.

It is taking pride in your work and there is not anything wrong with that.

There is also absolutely nothing wrong with wanting to buy goods or services and expecting them to measure up to a certain degree of quality and asthetics.

Poor asthetics is shabby work.

[Dr Dave]

In the mid 80s Kubota was just starting to sell lawn tractors for serious mowing. The one we purchased would not cut level. After taking the deck off and doing careful measurements I determined that they had a weldment/fabrication issue. When I sent the information to Kubota they responded by flying two Japanese engineers to KC and then having them drive to southern IA to see the issue first hand. Two weeks later they admitted the issue and thanked me and two months later a new deck was installed.

Guess how I feel about Kubota?[/QUOTE]

wow! thats customer service!

[BIG DOOLEY]

In the mid 80s Kubota was just starting to sell lawn tractors for serious mowing. The one we purchased would not cut level. After taking the deck off and doing careful measurements I determined that they had a weldment/fabrication issue. When I sent the information to Kubota they responded by flying two Japanese engineers to KC and then having them drive to southern IA to see the issue first hand. Two weeks later they admitted the issue and thanked me and two months later a new deck was installed.

Guess how I feel about Kubota?

wow! thats customer service![/QUOTE]


Thats how you stay in business.

[browny]

Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..

Post #14 explains it also.

[BuzzardA91]

Again, it makes no sense why EverythingAttachments doesn't post. I agree doesn't sound like a big issue. The best thing about EverythingAttachments are 1- videos and 2- how quick they respond to posts. Where are you Peanut?...

[daugen]

Exactly.
Its a boxblade. Its structurly fine, It goes on and off. Its working fine.
I'm not sure what the big deal is..

That's what I was told when I voiced my displeasure with getting a subsoiler that was deeply scratched and rusty, all over.
And EA responded that they understood there were different perceptions with internet buyers, a totally different mind set from local farmers and buyers.
Their firm expectation was something nicely boxed
and with shiny unscratched paint. Just like if they bought a tv from Amazon.

And here's the rub. When you go out on the back lot of Tractor Supply, or anywhere, and see six box blades there, aren't you going to pick the nicest one?
The one with the least scratches?
Most people want the straightest 2x4 in the pile also.

Mail order/internet buyers don't get to see the product first, so they expect perfection. That is what EA told me and
they have no problem with it. I think they really understand. But their vendors and shippers don't necessarily see it that way.
And there certainly is a carry over "farmer mentality" that the only good plow is one with the paint worn off and mud on it, because that means it's working, not a show piece.
"Real" farmers don't expect their disc harrows to look like the hood of some city slicker's BMW. Nor do most of us.

But why should a buyer of a new product have to shim it up with endless washers? The OP will be looking at those washers for a long time. Better he get some satisfaction early on, these things don't improve
with age. But the sensitivity here is that form should follow function in ag equipment, and not too many of us wash and wax our box blades when we are done with them. I don't. But I don't let anything get rusty either.
We all have different comfort levels as to how to take care of equipment, but when new, we ought to either get a shiny new one, or an acknowledgement of the reality and a price change to maintain the item's value.

For those of you who know how to weld well, this is a simple issue. For those of us who don't, then it's usually lugging the implement somewhere for someone else to work on it. Not what the buyer should pay full price for.
Lots of ways to have happy endings, but communication is really important. And that seems to be the overriding issue at this point. Deer season???

[jake98]

As a carpenter, crooked stuff has always bugged me too. People that build stuff for themselves are probably more apt to notice 'lack of straightness' than others. Some people can't even see it. I doubt if EA's guarantee says anything about asthetics, and the weld looks right. It's not great customer service, to accuse your customer of anything right off the bat, but if you're going to buy things priced way less than top of the line, and then call to complain about issues, that aren't issues, this is where you end up. I can't afford top of the line, so I've learned to look at the value and not dwell on minor annoyances. The guy that did the nice welds probably ain't even making enough to buy a tractor, so I say just enjoy it, beat the crap out of it, it ain't gonna break. guess I'm up to twice that now..