Yep, that's me.. nobody here but us chickens.. Merry Christmas, by the way!
I was a customer also. No complaints but my attachment was from another company and sold through them.So it was all good they were fine to work with on the phone and Im considering another purchase. But this post has me really wondering.After re-reading the original post, I'm surprised they weren't more open to the defect being told to them.I will keep watching for them to say something here..
On another note i purchased a car lift that had a slightly off straight bracket.It will and does still function.But when you take that slight defect and hang a 3 plus foot of hydraulics on it it sure looks crooked. People coment and I tell them oddly that was the tower that had two bear cans in it from the factory lol Not insinuating that in this case there was any beer.lol
Well, you are partially right- the tractor did originally come with a snap coupler system.
However, the three point hitch adapter is a factory Allis Chalmers part, not an "aftermarket" 3 point hitch. It was intended to support all manner of implements and has many installation options, including multiple beaming screw mounting positions, stabilizers, cross links, parallel lift, etc.
I suppose that if these adapters were sold for decades and used for over half a century in production agriculture, it is likely that they are sufficient for the job.
There is no "sway bar" in the middle of the hitch. The cross tube can be used for beaming tube connection and keeps the 3PH arms parallel. That is not an anti sway function. The somewhat limited sway control is provided by the sway/check chains.
As to your claim that any welds are within "industry standards"... What industry are you in? :laughing:
Regardless of your misguided claim, I do not think that EA has any intention of slapping out cheap and shoddy products in the name of low price. This just looks like "the one that got away..."
I guess this is getting into the weeds anyway, but I must admit that I thought your post was rife with inaccuracies masquerading as experience.
Originally Posted by yelbike
I've been looking for an airline that has a 92.5% landing success rate! I figure I could save some money!
Sorry, but there's no room for that type of mentality in my business. No, we are not perfect and we sometimes screw up. When I do screw up, I admit it quickly and make it right. Otherwise I have let my customer down.
Customer service is not only important, but critical for success. I understand this from both sides of the fence. I'm a demanding customer and therefore understand and appreciate why my customers are so demanding. I treat them as I expect to be treated.
Unfortunately, Many people are not as good of a customer as the original poster. The original poster voiced his opinion and gave the business a fair opportunity to respond.
For me, I drive 75 miles one way to have my Kubota serviced even though there is a Kubota dealer less than 1000 FEET from my office. I understand the value of good customer service.
Thanks EA for making this right. I am not far from you in NC and will consider your company the next time I need a product you produce.