EverythingAttachments Weekend Customer Service Thread

[EverythingAttachments]

Ted wanted me to make a thread to address any questions/concerns that anyone has. I had a few PMs on here and emails from TBN members directing me to a thread that does not exist.
We take the weekends off to spend with our families and are unaware of what is going on in TBN land until Monday morning. It seems that we had a rough weekend on TBN.
I can assure you that customer service is one of the top priorities here and we always go out of our way to make sure every customer is satisfied.
This case with Brian's(the OP of the thread that was apparently discarded) box blade is no different. Ted and Rick showed me the email conversations. They were trying to gather information/pics showing his 3pt hitch set-up not only to help him with this concern, but to prevent future issues with other attachments. It didn't look like the customer ever asked for anything.
Every box blade that we make is lined up with a solid rod that goes through all 4 lift arm holes to assure they will line up when attached to a tractor. It is our intent for every customer to be totally satisfied and if he is unhappy with the boxblade, we will be glad to have the boxblade shipped back here at our expense and refund his money. Please note that we would have offered this in the emails if the customer had requested anything.

 

[EverythingAttachments]

I also wanted to add that we are not perfect and do not claim to be. The small degree that the bracket was off has no effect on the functionality and performance of the attachment as long as the holes line up however we will, as always, do what it takes to assure the customer is satisfied.

 

[Pharm]

Good to hear.

I haven't bought anything from you guys before but I sure appreciate your videos and certainly will consider you in the future.

 

[mikehaugen]

he stated in his post that he did not expect you to reconcile anything, just that when he contacted you to let you know and maybe help improve the product in the future your response seemed to be like "who cares, it's your arms that are off- not the blade."

 

[RoyJackson]

Looks like both the original thread and a follow up (concerning the first thread's removal) have been deleted.
I suggest this one be closed or deleted and we all just move on...

 

[EE_Bota]

Thanks for starting this thread. Everybody needs time to catch up with their families and the things they get behind on during the work week. You folks have families and non-work related responsibilities just like the rest of us, and we need to try to remember that and be patient. Monday comes soon enough, too quick for me most times.

 

[jenkinsph]

I agree with Roy, if the other two threads have been deleted then this one should be too.

 

[EverythingAttachments]

Quote"he stated in his post that he did not expect you to reconcile anything, just that when he contacted you to let you know and maybe help improve the product in the future your response seemed to be like "who cares, it's your arms that are off- not the blade."

We deal with a huge amount of customers throughout the country and always try to provide ourselves with the full prospective before we jump to any conclusions.
Many of our customers are new to tractors and they only asked for the pictures of his tractor lift to further help him rather than to point any blame.

 

[mikehaugen]

I was just letting you know the way that I remember the thread, it seemed like it was unclear to you. I am in agreement with the others, this thread should disappear.

 

[jimmyj]

I am just glad EE had a chance to speak up. I felt they would make good and they proved that to me.