What do you do with your forks?

[jrclark]

Titan told me, their products are made in Asia. QC?

It's now pretty clear to me that Titan is an online entity that flips asian-made products. Even still, it's their reputation on the line as the proprietor, so one would think that these products should at least be reviewed prior to shipping them. There would be far less discord amongst customers if they were able to identify potential issues prior to shipping.

I deal with asian-made commercial electronics that don't have issues like this. The manufacturers I deal with also bend over backwards for me when something does go wrong. Perhaps I'm spoiled in that sense, maybe even slightly audacious, to think that a few simple steel plates should be welded together appropriately.

 

[tman1020]

I was under the impression Titan forks were made in usa

 

[Utopia Texas]

This situation is very wrong in many ways. The forks should have been welded and checked for fit at production and checked here again in the U.S. Worst off all Titan should make this deal right immediately, even paying for return shipping. They have not only lost future business from you but from a lot of us who frequent this forum. There are other good manufacturers to buy from and any business so cavalier as to offer $30 for a re weld will find out soon They can't screw over customers and get away with it in the long run.

 

[jodebg]

Moved some decorative trusses and trees for our home build.

Did you fabricate the trusses..nice job! Hope to see photos of the house.

 

[jrclark]

I was under the impression Titan forks were made in usa

I sincerely hope not. Not performing adequate QC would be much more difficult to explain away.

 

[Xfaxman]

That is way too much gap, it will allow the frame to slide up and come off the top of QA.

-----------------------------------------

If it only comes off of one side it will likely bend the QA, as there have been many threads here on that problem.----------------------

Xfaxman, correct on all accounts. When it popped off the QA, it was from the bottom, though. That's how much gap there is. They bounce like crazy when going up my driveway. I'll take a look at the thread you supplied. Obviously will be calling Titan tomorrow as well.

If it came off at the bottom while pushing down with the tips of the forks, a flat shim will not fix the problem. The latching pins are spring loaded and can move up even with the lever down.

The shim would need to be made with an angle notch to surround the pin and be in full contact with the flat surface of the pin visible in your picture.

 

[jodebg]

I was under the impression Titan forks were made in usa

Here's the recent communication from Titan:

Jason (Titan Distributors Inc.)

Dec 22 23:24

Hi John,

Thank you for contacting us. Our Clamp on Forks are designed and engineered here in Memphis, TN and manufactured overseas to reduce cost to our customers. They come with a 1 year warranty for parts and workmanship. Feel free to get back to me if you have any other questions or concerns.

Have a great day,

Jason

Titan Distributors
jason@titanattachments.com
Phone orders receive free shipping and priority order processing and handling.
1-800-605-8241
Phone Associates available M-F, 8am-5pm CST.
Loader Forks | PalletForks.com | (800) 605-8241

 

[Xfaxman]

Xfaxman, correct on all accounts. When it popped off the QA, it was from the bottom, though. That's how much gap there is. They bounce like crazy when going up my driveway. I'll take a look at the thread you supplied. Obviously will be calling Titan tomorrow as well.

Fwiw, the forks are extremely tight and difficult to slide on the frame. All in all, I'd say this hasn't been my favorite tractor related transaction.

Yes, the lock pin was removed. They were very difficult to get on the frame as well. I've dealt with forks before, just not manufactured this poorly.

For those who may encounter this thread with interest in Titan forks, I'll supply a brief update. Several emails have been made with no resolution reached. Titan has offered $30 to have someone weld a "shim" to correct their obvious flaw. For reference, I live in SE Pa where $30 can barely get you a meal, let alone someone to weld anything. The response was underwhelming and not at all indicative of a company interested in customer support.

Given that I do not have the time nor the inclination to deal with this, my offer was simple - full refund or a new frame. The guy I talked with actually had to get approval for this. Needless to say, Titan will be removed from consideration for my future backhoe purchase.

This situation is very wrong in many ways. The forks should have been welded and checked for fit at production and checked here again in the U.S. Worst off all Titan should make this deal right immediately, even paying for return shipping. They have not only lost future business from you but from a lot of us who frequent this forum. There are other good manufacturers to buy from and any business so cavalier as to offer $30 for a re weld will find out soon They can't screw over customers and get away with it in the long run.

Titan is an advertiser here, you could send a PM to Bill with a link to this thread, so he knows for sure what is going on. http://www.tractorbynet.com/forums/members/titanskidsteer.html

 

[tman1020]

That is a good idea they were just pushing a grapple this morning on another post. The outcome of the way they handle this will affect my decision in any future attachment purchase And any future referrals. Also don't seam like as good of value now that it is known that they are like so many other China imports with quality control problems. Good luck please post final outcome.

 

[paine]

I was under the impression Titan forks were made in usa

Here's the recent communication from Titan:

Jason (Titan Distributors Inc.)

Dec 22 23:24

Hi John,

Thank you for contacting us. Our Clamp on Forks are designed and engineered here in Memphis, TN and manufactured overseas to reduce cost to our customers. They come with a 1 year warranty for parts and workmanship. Feel free to get back to me if you have any other questions or concerns.

Have a great day,

Jason

Titan Distributors
jason@titanattachments.com
Phone orders receive free shipping and priority order processing and handling.
1-800-605-8241
Phone Associates available M-F, 8am-5pm CST.
Loader Forks | PalletForks.com | (800) 605-8241

This situation is very wrong in many ways. The forks should have been welded and checked for fit at production and checked here again in the U.S. Worst off all Titan should make this deal right immediately, even paying for return shipping. They have not only lost future business from you but from a lot of us who frequent this forum. There are other good manufacturers to buy from and any business so cavalier as to offer $30 for a re weld will find out soon They can't screw over customers and get away with it in the long run.

This is all good to know, I will gladly pay more money for anything that is made in the USA. Sure there are some things that you cannot avoid buying from overseas but as far as tractor attachments and anything that can effect safety, you should not go cheap!
I prefer to pay a little more and have things that will last a lifetime rather then say a few bucks! Let us know if they make it right, even if they do I will still look for the American flag on my attachments!!