Backhoe Liberty Backhoes

[arkydog]

wcampbell47, yess get the woods. i built a cad plans, bought a kubota and also have an old allis chalmers so i know a little. buy the woods. better built and easier to modify or suit your needs. of course something is better than nothing

 

[romingerrw]

I just got off the phone with Liberty Backhoes, after attempting to speak with Alex, the manager. Apparently he "slipped out" and was unavailable, after I spent several minutes on hold. I have experienced EXACTLY what you described; only the dates are different. I sent them a check for almost $5K in August of 2015, for a November delivery, which slipped to December 18th. Called at least every couple of weeks thereafter and was told it would ship the following week, it shipped last week, it is on a carrier, blah blah blah. Contacted the carrier (Road Runner) and asked when the item would be delivered to me. They had no record of any shipment destined for my Name or address. I forwarded that E-Mail to Alex, and said I was over the inaccurate information, misrepresentations, and outright lies, and that I wanted a resolution by the end of the week, or I would contact the appropriate agencies in his state, my state, and the US Postal Inspector General.

I received a terse response that the order was cancelled, and that I should contact him directly for any further information. No responses to multiple e-mails, and no ability to get him on the phone. Because I sent a check, I cannot dispute the charge on a card. Pretty sure I got "took."

I will be contacting an attorney, and filing complaints, but I feel pretty stupid for sending a check, in good faith, rather than using a credit card.

I agree with you: STAY AWAY FROM LIBERTY BACKHOES!

 

[wcampbell47]

My backhoe was supposed to have been delivered 12/31/15 and has not arrived yet. Not expecting it since I contacted my bank and disputed the $4,273 charge. The bank has been very cooperative working for me on crediting interest and the charge based on non delivery. The Phoenix BBB has 14 complaints lodged against this company. Alex did not respond to any of them. I filed a complaint with the Arizona Attorney General's office. Believe this to be a fraudulent operation. Think that everyone that has similar experience file a complaint with the AG office online. Maybe this guy will be stopped and put away, or at lease you may get some of your money back.

 

[rockarosa]

I bought a Liberty backhoe last year. From reviews on here I knew that their shipping date would probably not be accurate. It took about 5 weeks longer than first quoted. But I have to say it was worth the wait. I have dug a French drain and 2 water lines. It is a well built product. I called every couple of days and stayed after them. All in all, very happy with it.

 

[romingerrw]

I just got off the phone with Liberty Backhoes, after attempting to speak with Alex, the manager. Apparently he "slipped out" and was unavailable, after I spent several minutes on hold. I have experienced EXACTLY what you described; only the dates are different. I sent them a check for almost $5K in August of 2015, for a November delivery, which slipped to December 18th. Called at least every couple of weeks thereafter and was told it would ship the following week, it shipped last week, it is on a carrier, blah blah blah. Contacted the carrier (Road Runner) and asked when the item would be delivered to me. They had no record of any shipment destined for my Name or address. I forwarded that E-Mail to Alex, and said I was over the inaccurate information, misrepresentations, and outright lies, and that I wanted a resolution by the end of the week, or I would contact the appropriate agencies in his state, my state, and the US Postal Inspector General.

I received a terse response that the order was cancelled, and that I should contact him directly for any further information. No responses to multiple e-mails, and no ability to get him on the phone. Because I sent a check, I cannot dispute the charge on a card. Pretty sure I got "took."

I will be contacting an attorney, and filing complaints, but I feel pretty stupid for sending a check, in good faith, rather than using a credit card.

I agree with you: STAY AWAY FROM LIBERTY BACKHOES!

It is now 26 May, 2016. An agreement with Envy Liberty Holdings to refund my payment in 4 equal installments, beginning on 20 May, has not been honored, as of this date. The e-mail received from Envy Liberty Holdings' general counsel was like nothing I have ever seen before, suggesting that I was vindictive in threatening to sue them for nonperformance, and that I had been "difficult." The e-mail went on to say that they needed to continue to generate income to pay back the people whose orders were lost, and that a lawsuit would result in nobody getting their money back. FACT: they took nearly $5,000 from me and then failed to deliver my product. Their excuse is a server failure, followed by a failure with their back-ups. I believe my e-mail chain suggests otherwise, but that is neither here nor there... Fact is, they took my money, failed to deliver my BackHoe, while continually lying about delivery dates and shipment, and now have failed to return my payment, as they agreed to do, in an e-mail to my attorney. They also refuse to talk to me at all, because I retained an attorney.

There is a lot I don't know, but I believe I know fraud when I see it.

 

[wcampbell47]

Liberty Backhoes - my advice is to stay away from them. While I believe the backhoe to be of good quality the business is operating in a fraudulent manner. After several months of no product delivery and missed shipping dates I canceled my order and filed a complaint with my credit card company. I also reported Liberty Backhoes to the Arizona Attorney General. Currently the Phoenix BBB has 16 complaints filed with them against Liberty Backhoe. None of the sixteen complaints have been answered. BBB lists them with an F rating. 9 of the 16 complaints are about delivery of the product. I kept searching craigs list and found a used Jinma 6 ft backhoe for less than half the price of a new one. This is my first rodeo with a BH - but it seems powerful enough although slow. I would recommend a TLB for commercial use.