TSC Store tries to pull a fast one

[ddl]

I decided to buy a Brush Hog and checked the specs and cost of the different cutters. Decided for the cost difference the King Kutter compared really close to the landpride or Bush hog cutters. Called TSC to see if they had a KK cutter, they said yes and I gave them the model number that I wanted and they again said yes. So I brought one, when I drove 25 miles one way to pick it up, the lot had no King Kutter mower. I was told that the cheap looking and I mean cheap looking Mower labeled was made by King Kutter. You could push on the metel and the dented in, cheap. I got my money back but what really brothers me is the lying the store did. I will not be using that store again. By the way I went down the street to the Kubota dealer and he had a used cutter made by Big Bee and got a great deal on it. Made real well and when I hooked up the cutter and mowed my ditches it was amazing how nice it ran. So beware of stores in wovles clothes.

Dan L

 

[Anonymous Poster]

TSC sells two brands, King Kutter and wallace

 

[ddl]

This mower had neither name on the mower, it had the name of TSC on the mower and tried to say it was a king kutter, but physically did not look like a king kutter, real cheap looking.

 

[Anonymous Poster]

Hope I don't draw a penalty for "Piling on" B U T I just recently asked a TSC employee the brice of a 3ph cement mixer and was tole $349. My wife said yes so I went to get one. I guess they are $349 only when enquiring because they are $849 when yoiu actually try to purchase one (I passed). While there so as not to waste a trip I bought a box of 25 tubes of high pressure lithium grease. the cashier, not finding a bar code on the box, opened it, scanned one tube, and multiplied times 25 to get the total. Interestingly enough there was a "by-the-box" price on the shelf where I got the grease which is why I bought so much (sucker for volume discounts). The cashier insisted the right way to ring it up when there was no barcode on the box was to scan one item and multiply. This in the face of a customer standing there insisting there was a vloume price on the shelf where the item was located. Finally another employee picked up on what was happening, went to the shelf, peeled off the price sticker, then brought it back to the register, and shoved it in her face. After all this the dozen 1 inch washers and two hydraulic hose end covers I paid for didn't leave with me. Returning two days later the clerk who helped me find the washers and covers got me some more (no charge approved by manager, accepting my story at face value). Where does this leave us?
Not everyone is a rocket scientist, highly motivated, customer oriented, or glad to see a customer but on average TSC does good by its customers. I will continue to trade there until or unless I become convinced there is an unfixable problem with their process. Temporary dissapointment with an individual shouldn't put an entire store or chain out of grace.

Patrick

 

[Bird]

I've done business with 3 different TSC stores. One of them does have employees who really do not know their business, and one has pretty knowledgeable people, the other is in between. But I can't complain about the service I've gotten, and the only time I've had a problem with anything (broke two of their box blades), they offered to pay if I had it fixed elsewhere, pay me to do the welding, give me another one, or refund my money. Kinda hard to complain about that.

Bird

 

[ddl]

The problem is not knowledge of the people working at a store, when i called about the mower and the price, I talked to the store manager, who claimed to have a King Kutter mower and would match the price at another store. What he failed to tell me is that the mower was not a King Kutter but a mower made for TSC. Big difference. King Kutter may not be the best quality when compared to others, but it is surely much higher than a TSC marked mower. Truth in marketing is my concern.
Dan L

 

[Bird]

Something like that would not please me either, Dan, but I've just never encountered that kind of problem with TSC.

Bird

 

[MikefromMI]

What a bummer...... The reason I just purchased a 72" King Kutter (from Quality F&F) was because after all the comparisons I found KK to have Zerks where they needed to be and all the pulleys were cast. The deck can free float up the 16" high on one side to follow contours. Deck thickness and blades all seemed to be pretty much the same in all the models around 1100$. I've only had to deal with TSC on a problem basis once over problems with a T-60 Swisher offset mower. This is made to compliment a Lawn tractor. What a pile. Within 5 years I've had to replace every spindle bearing, the gas tank and have welds done twice where the deck suspends from the frame and broke away at the frame. I see the latest models have totally been reengineered. I feel like I was a beta pig...... Nothing the TC25D won't take care of. But TSC even stripped parts of another to keep me going. I just wish they stocked as much as Quality. And their Web site sucks.....

 

[kubmech]

Just a thought Dan, If you call about a brush hog (brand name) at our place we will probably tell you yes we have them, here's the price of the size you want, come on down, we have one in stock. When you show up we'll be showing you a Landpride. Maybe it's possible that's what happened? Kind of like York rake or Mott mower.

Never mind Dan, just read your post again,/w3tcompact/icons/blush.gif sounds like you were specific, left the post just to prevent the easy mistake I mentioned previously/w3tcompact/icons/wink.gif

<P ID="edit"><FONT SIZE=-1>Edited by kubmech on 08/18/01 10:50 PM (server time).</FONT></P>