Results 1 to 7 of 7
  1. #1

    Join Date
    Apr 2001
    Posts
    74
    Location
    Sullivan Co., NY State
    Tractor
    NH Boomer TC33D & 1951 Ford 8N

    Default WOODS Website???

    What is the story here? Are they out of business or is the website a hoax? In the last seven weeks I have made three attempts to email them for an owners manual, a current catalog and info on parts. Have not recieved a single reply! I have tried on four occasions to use their Dealer Locator feature on the website and every time that function was not available! Has anyone else had similiar problems or is there a problem with my computer or my communicative skills? Very dissappointed!

    Boomer33

  2. #2

    Join Date
    Aug 2001
    Posts
    379
    Location
    S.E. Kansas
    Tractor
    J.D. 4400

    Default Re: WOODS Website???

    Boomer33,
    I just checked their dealer locator and am getting the same "non" response as you, so they've obviously got a problem. The email deal, however, doesn't surprise me. It's very easy for businesses to ignore email. It's also easy for businesses to get flooded by emails. It's so easy to send email, most people don't think anything of it, but they would probably not write a letter. They list a toll free number at the bottom of their home page, so if you haven't received an answer to your emails, give 'em a call. Now the real trick there will be to get a live person on the line and not just a bunch of "press 1 for English" menus.

    Hoss


  3. #3

    Join Date
    Nov 2000
    Posts
    386
    Location
    NW CT
    Tractor
    Kubota B2410HSD

    Default Re: WOODS Website???

    Same deal for me. I emailed Woods with a question about scraper blades (whether a line had been discontinued or not) and never got a response.


  4. #4
    Super Member
    Join Date
    Apr 2000
    Posts
    5,672
    Location
    Cedartown, Ga and N. Ga mountains
    Tractor
    1998 Kubota B21, 2005 Kubota L39

    Default Re: WOODS Website???

    Boomer33,

    I have run into the same thing with a number of companies, donít take it personally. As Hoss said, I donít think they have the personal to answer all the e-mail they get. Why do they list an e-mail address? Good question. It does not seem to be the best business practice. I also think many of the companies donít want to by pass their dealer net work by letting you work directly with the company. Why do they list an e-mail address? Good question.[img]/w3tcompact/icons/smile.gif[/img]

    MarkV



  5. #5

    Join Date
    Jul 2001
    Posts
    1,807
    Location
    Sharpsburg, Md
    Tractor
    John Deere 4100 HST

    Default Re: WOODS Website???

    I do not think that they are paying any attention to their website or, like some of you have noticed, their email.

    The last time I looked the site over in August, it worked fine. Somewhat dated, but fine. I emailed them complaining that their pages were outdated and never heard back.

    Didn't Woods recently merge with another implement company?

    Terry


  6. #6
    Platinum Member
    Join Date
    Apr 2000
    Posts
    754
    Location
    Saline, Michigan
    Tractor
    Kubota L3700SU; Hustler Super-Z 66in

    Default Re: WOODS Website???

    Terry,

    You can bet that if WOODS did merge, then that's why they are not watching their web presence.

    Try contacting a WOODS dealer.

    Peter


  7. #7

    Join Date
    Jul 2001
    Posts
    1,807
    Location
    Sharpsburg, Md
    Tractor
    John Deere 4100 HST

    Default Re: WOODS Website???

    I looked over their site yesterday and everything looked fine. Woods

    In fact, I believe they've updated it also. Maybe that is what the problem was.

    Terry

    <P ID="edit"><FONT SIZE=-1>Edited by TerryinMD on 11/02/01 02:14 PM (server time).</FONT></P>

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