Great customer service from CountryHome Products

[Boondox]

I bought my 3PH DR Chipper two years ago on the free six month trial program. It worked pretty well, so I ended up keeping it. When I traded up to an L4630 from my L3010 I was chagrined to find that the PTO shaft was way too short to use the chipper on the new tractor.

Today I called their customer service line and explained my problem. "Oh, you need the longer shaft. It costs $309 plus shipping."

Sinking feeling. Not sure I'd use the chipper enough to justify the cost. Burn piles are cheaper. But I had to ask, "Would you take the old shaft in partial trade?"

A pause, then -- "Tell you what. Send back the original shaft and we'll replace it free of charge."

Gotta love service like that! /forums/images/graemlins/grin.gif

Pete

 

[RobS]

Gotta love that Pete! I had a similar experience with my local bike shop this evening. I had dropped my rear wheel off Friday for a trueing. Picked it up tonight and the bill was "no charge". These guys built my wheel for me, but it's been at least four years ago. Lifetime, they said.

So I bought a bunch of stuff from them to show my appreciation /forums/images/graemlins/smile.gif

 

[Bird]

Yep, Pete, my experience with them was that their prices seem high, but the service is very good.

 

[JimMorrissey]

Pete,

That new machine is going to tear that DR to shreads /forums/images/graemlins/smile.gif

Just think of all the CO2 you are saving by chipping the wood instead of burning it.

 

[Boondox]

</font><font color="blue" class="small">( Pete,

That new machine is going to tear that DR to shreads /forums/images/graemlins/smile.gif

Just think of all the CO2 you are saving by chipping the wood instead of burning it. )</font>

Jim -- It DOES look sorta puny stuck on the end of that big L4630, but DR assures me their chipper can handle it. We'll see.

Pete