If you look at my post from December, Bobcat told me they would be sending me a second letter, so I just waited because with the Winter coming up, I didn't need by Bobcat. Well, April came and I still never received a letter so I went into my local Dealer to find out what the story was.
They said that I needed to go through them -- so they ordered me the kit and told me it would be ready in a week. After 3 weeks went by I called them and they said it hadn't arrived and they would be calling me when it does. Well, I then called the Headquarters in North Dakota and they said they were sending kits out on a daily basis. Hmmmm... I called back to Bobcat of Baltimore and they now told me that the old Service Manager was let go and everything was in chaos over there and as soon as they could get my kit together they would call me. Well, another 2 weeks went by and was told that apparently the kit had been ordered before I originally came in and these kits could not be re-ordered from the factory once they had sent a replacement, and they were still in search of my kit. Then after 6 weeks, they finally called with news that they had it.
I had them come out to replace it (on their dime), and when they put it in, my machine still had the same problem. Even though my machine only has 87 hours on it, it is over 2 years old, so the actuator he put in was charged to me.
At this point, I'm just happy to have it running.
Now, the auger is ready for me, but the 6" bit I want is not in stock and will take 2-3 weeks to come in. Here we go again. I'm not too happy with Bobcat of Baltimore right now.