We should all think about local merchants, whether its hardware or food. Someone coined the term "Generica", which will be pretty sterile without some local color.
Some of our local color is a hardware store with deep stocks of uncommon merchandise, and a large staff that knows where it is and how to use it. At any given time, there are more work trucks in the parking lot than SUVs.There's an ancient computer in back but the checkout counter is strictly manual- no bar codes. Most stuff is in bulk or minimally packaged so you can buy the exact quantity you need and inspect what you are buying. The place is dark and my 12 year old daughter says it smells bad. If you accidently drop something in the waste box by the counter, leave it there. That box is also the spitoon.
I bought a sink drain pipe there once. Parked 20 ft from the door, was intercepted by competent help just inside the door, and the part was another 15 ft away. The helper rang me up and I was out the door in 2 minutes. (No line)
Back home I found that the drain need a provision to attach the dishwasher drain to it. Back to the store, same short walk to waiting help, he exchanges it and said "it was about the same price so call it even". Back on the road in 1 minute.
Contrast that efficiency with a MODERN transaction in a shopping center. Substitute 20 foot walks on both sides of the door for walks of 300 feet or more. Twice. Substitute two long checkout lines and one long product return line for one brief checkout. Factor in time to find stuff yourself. Too bad those big stores are so seductive.
John