Torrak
Member
So, I have posted a few messages, complaining about my BX-24 problems. First it was the electrical on the system which was causing the clock to run 24/7, logging me at 64,000 hours, then I went to step on it and the deck cracked.
So, I call my dealer to schedule an appt. to have it fixed under warranty, but they have sold out to a larger dealer on the other side of town. No problem, I simply call down there and schedule my appt. (The owner of the original dealer is now a salesman for this dealer).
So, they are almost done repairing these problems when I get a phone call...
"Technically, the cracked deck is not a warranty issue. Kubota knew about this problem and the dealers were supposed to send out a recall. Since you bought from Dealer A, it was his responsibility to brace the deck, so it is not covered under warranty."
So now, even though I never received a recall notice, or had any clue that this would happen, there is a strong possibility that Kubota is going to deny my warranty claim, on a tractor they built with a defect in it. The best the new dealer has offered me is $386 for the part and free labor.
They actually expect me to pay to repair a defect in a tractor I bought brand new with a 2 year warranty. Anyone else ever heard of anything like this before???
So, I call my dealer to schedule an appt. to have it fixed under warranty, but they have sold out to a larger dealer on the other side of town. No problem, I simply call down there and schedule my appt. (The owner of the original dealer is now a salesman for this dealer).
So, they are almost done repairing these problems when I get a phone call...
"Technically, the cracked deck is not a warranty issue. Kubota knew about this problem and the dealers were supposed to send out a recall. Since you bought from Dealer A, it was his responsibility to brace the deck, so it is not covered under warranty."
So now, even though I never received a recall notice, or had any clue that this would happen, there is a strong possibility that Kubota is going to deny my warranty claim, on a tractor they built with a defect in it. The best the new dealer has offered me is $386 for the part and free labor.
They actually expect me to pay to repair a defect in a tractor I bought brand new with a 2 year warranty. Anyone else ever heard of anything like this before???