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  1. #1
    Member
    Join Date
    Nov 2005
    Posts
    25
    Location
    Washington State
    Tractor
    Kubota BX24

    Default Breech of Warranty on BX-24??

    So, I have posted a few messages, complaining about my BX-24 problems. First it was the electrical on the system which was causing the clock to run 24/7, logging me at 64,000 hours, then I went to step on it and the deck cracked.

    So, I call my dealer to schedule an appt. to have it fixed under warranty, but they have sold out to a larger dealer on the other side of town. No problem, I simply call down there and schedule my appt. (The owner of the original dealer is now a salesman for this dealer).

    So, they are almost done repairing these problems when I get a phone call...

    "Technically, the cracked deck is not a warranty issue. kubota knew about this problem and the dealers were supposed to send out a recall. Since you bought from Dealer A, it was his responsibility to brace the deck, so it is not covered under warranty."

    So now, even though I never received a recall notice, or had any clue that this would happen, there is a strong possibility that Kubota is going to deny my warranty claim, on a tractor they built with a defect in it. The best the new dealer has offered me is $386 for the part and free labor.

    They actually expect me to pay to repair a defect in a tractor I bought brand new with a 2 year warranty. Anyone else ever heard of anything like this before???

  2. #2
    Super Member
    Join Date
    Apr 2002
    Posts
    6,532
    Location
    Northern Virginia
    Tractor
    Kubota's, John Deere's

    Default Re: Breech of Warranty on BX-24??

    Quote Originally Posted by Torrak
    "Technically, the cracked deck is not a warranty issue. kubota knew about this problem and the dealers were supposed to send out a recall. Since you bought from Dealer A, it was his responsibility to brace the deck, so it is not covered under warranty."
    Cannot help you, but I have noted on the Kubotas I have bought, some dealers follow through on notification recall notices and others do NOT.

    And I find it objectionable that the warrenty for a known defect is not honored.

  3. #3
    Elite Member hazmat's Avatar
    Join Date
    Feb 2002
    Posts
    4,015
    Location
    West Newbury, MA & Harrison, ME
    Tractor
    Kubota B3030 loaded!

    Default Re: Breech of Warranty on BX-24??

    That is not how it is supposed to work - call the dealer back & have them talk with regional kubota Representative. If no resolution, call Kubota yourself.

    In the meantime - look for another dealer to work with in the future.
    Hazmat

  4. #4
    Gold Member
    Join Date
    Sep 2007
    Posts
    261
    Location
    Ceciltucky, MD
    Tractor
    Kioti CK20S HST

    Default Re: Breech of Warranty on BX-24??

    Doesn't the warranty cover defects? Doesn't it also state that the warranty is good at any factory authorized dealer/repair facility? Didn't this new dealer buy the other dealer, in essense taking over their books, customer, property and what not?

    It sounds like this "new" dealer is just trying to make an extra buck to cover the cost of their buyout.

    I'd contact kubota directly and log a complaint.

  5. #5
    Member
    Join Date
    May 2008
    Posts
    31
    Location
    Monroe, WA
    Tractor
    John Deere 3520 Cab

    Default Re: Breech of Warranty on BX-24??

    When one business buys another business they buy everything, including outstandng liability. Your new dealer _is_ your original dealer, and in any case regardless of what the first dealer did or did not do, it is a warrenty claim. Stand your ground, call kubota, get it fixed, and then find another dealer.

  6. #6
    Elite Member CurlyDave's Avatar
    Join Date
    Dec 2005
    Posts
    4,131
    Location
    Grants Pass, OR
    Tractor
    JD TLB 110

    Default Re: Breech of Warranty on BX-24??

    It sounds like they are trying to take you for $386.

    I would go ahead and get the tractor repaired and then file a small claims action. Write down the names of everyone at the dealer you deal with and call them all as witnesses.

    Frequently a business will pay a claim once they realize you are serious and that they are going to have to pay their employees for several hours sitting in court waiting for the trial to come up.

    Meanwhile try to get kubota to resolve it.

    Then find another dealer.
    40 Acres on a hill - fantastic view. JD 110 TLB, 4-n-1, 12" bucket, 18" bucket, Addington thumb, rock bucket (doubles as root grapple)

    Not only do we not understand the universe, if someone explained it to us, we would not know what he was talking about.

    Isaac Asimov

  7. #7
    Platinum Member ampsucker's Avatar
    Join Date
    Dec 2007
    Posts
    569
    Location
    Southeast Kansas
    Tractor
    BX24

    Default Re: Breech of Warranty on BX-24??

    agree with all above.

    i think kubota expects some wiggle room from their dealers. when i complained about a few things on my bx-24, i got a little resistance from my dealer. i asked him point blank, why does it matter to you, you get reimbursed from kubota for warranty repair work, right. i was thinking it worked the same way as my toyota truck at the local dealership.

    his answer was, "well, yes and no." i didn't push it any further but get the sense from his response and from reading the posts on this and other sites, that there isn't much incentive for dealers to do warranty work, and it may actually cost them money if they have to eat the labor or something like that. i think most are willing to do some of it just to get more volume moving through their stores and kubota probably offers them some type of quarterly kick back for moving x number of units, but i certainly wouldn't call the service "good" at my local dealership.

    here is what was "wrong" with my bx after having it for several months:

    - grease zerk on mower would not take grease. threaded in crooked from factory. they would not fix it, but did graciously send me two zerks in an envelope for me to do myself.
    - front toe in wrong. had to adjust myself.
    - brake pedal adjusted incorrectly. did it myself.
    - front differential fluid low. dealer tried to "sell" me the fluid to top it off. i told him, i didn't suck any out, it came from the factory like that. eventually, they gave me a gallon of super udt they had in the shop leftover in a 5 gallon bucket.
    - all front end loader joy stick linkages loose, even a few nuts missing. i spent about two hours one day taking it apart and fixing it so it worked right.
    - hst pedal doesn't always return to neutral point. i have greased it. i think it's just a matter of tightening the spring, but keep forgetting to do it. in the book, it actually is written that if this happens, you should return it to the dealer for repair. i just don't have all day to load up the tractor, haul it 30 miles and wait for them to fix it. i would figure about 30 bucks in gas if i have to return the next day to pick it up. that type of safety issue would warrant a service call on their part, one would think.

    i know it's not "right", but it seems to be the way things are. anybody work at a dealership that can clarify kubota policy in respect to warranty repairs?

    amp
    Kubota BX24 (loader, hoe, 60" belly); Ford 800 tractor; Scott's/Deere 42" mower; 5' and 6' rear blade; 54" Howse tiller; 20' 7,000 lb carhauler trailer; 2 other trailers; 5' dethatcher; 10" single bottom moldboard plow; middle buster plow; 600 lb roller; 3pt auger; front tire chains; Stihl and Honda small engine equip.

    Growing with you season by season.

  8. #8
    Bronze Member
    Join Date
    Aug 2007
    Posts
    93

    Default Re: Breech of Warranty on BX-24??

    check out your state lemon laws

    Washington Lemon Law Statutes: Title 19 Chapter 118 RCW - MOTOR VEHICLE WARRANTIES

    that will get the attorney general on them

    they will reconsider

  9. #9
    Elite Member RonMar's Avatar
    Join Date
    May 2005
    Posts
    2,762
    Location
    Port Angeles WA
    Tractor
    Jinma 284 delivered 06/28/05

    Default Re: Breech of Warranty on BX-24??

    I remember reading an article IRT this same subject with automobile dealerships. I don't recall all the particulars, but the basic jist was that the dealerships usually take a loss in doing recalls as the manufacturer dosn't cover all the expenses involved.

    Since this was a recall item that kubota knows about and even has a fix for, they should take care of it 100%
    Ron

  10. #10
    Gold Member
    Join Date
    Sep 2007
    Posts
    261
    Location
    Ceciltucky, MD
    Tractor
    Kioti CK20S HST

    Default Re: Breech of Warranty on BX-24??

    Quote Originally Posted by RonMar
    I remember reading an article IRT this same subject with automobile dealerships. I don't recall all the particulars, but the basic jist was that the dealerships usually take a loss in doing recalls as the manufacturer dosn't cover all the expenses involved.

    Since this was a recall item that kubota knows about and even has a fix for, they should take care of it 100%
    This is a bit off topic, but here goes.

    From what I've been told, auto manufactures pay based on hours a given job takes. And to figure out the hours, they time the time it takes to do a job.

    The catch is that the mechanics that do the job for timing are 1st rate and the OEM doesn't take into consideration problems that might arise like seized bolts.

    Basically the dealers are paid based on how many hours a job should take, but some mechanics aren't as proficient as the next.

    I have a few friends that are mechanics and most of them hate warranty work. I've got one friend that doesn't care, but he's quick. He works 40 real hours a weeks but based on the book, he gets paid for 60 hours on a slow week. I've seen him get paid for 90+ hours. He also looks at warranty work like this... On some he might lose hours, but on most he gains hours so he doesn't care as long as the works there.

    If the tractor industry is setup the same, I'm guessing this dealer has slow mechanics. This causes him to lose hours because he's paying his mechanics hourly, but is reimbursed in book hours from the OEM.

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