Bedlam
Veteran Member
- Joined
- Feb 28, 2005
- Messages
- 1,870
I had the pleasure today of replacing a couple of wheel bearings. I bought one form my usual small parts company and installed one, then decided to do the other one. I thought Id try Napa and see if they had it in stock.
I tried the website too as I have used the Auto Zone one for some time with great luck.
I searched the part and there it was 48 dollars, (I had paid couple dollars more locally).
I Picked up the phone and called them with the part number, and they had the part . price $78.45.:confused2:
I asked why the difference he said he had no idea. I said well there are better bearings on the site , up in that price range and he asked who it was for.
Lil
I guess I could have said some fancy garage name but It was obvious they don't need customers.I emailed the NAPA corp and got this reply
Most of our stores are privately owned so they can
charge what they want around red book prices.
You're guaranteed the lowest prices and shipping
cost when you shop on line. We do this as a service
but our prices will soon match the store's prices to resolve
any confusion concerning NAPA pricing.
Didn't answer my question at all. I went to my usual place got the bearing cheaper and easier. And I think they liked my business i know people will say don't shop there and I wont. But I will add this to yet another arrogant disregard for customer. .There are 5 other company in town..and not to mention the net...
I tried the website too as I have used the Auto Zone one for some time with great luck.
I searched the part and there it was 48 dollars, (I had paid couple dollars more locally).
I Picked up the phone and called them with the part number, and they had the part . price $78.45.:confused2:
I asked why the difference he said he had no idea. I said well there are better bearings on the site , up in that price range and he asked who it was for.
Lil
I guess I could have said some fancy garage name but It was obvious they don't need customers.I emailed the NAPA corp and got this reply
Most of our stores are privately owned so they can
charge what they want around red book prices.
You're guaranteed the lowest prices and shipping
cost when you shop on line. We do this as a service
but our prices will soon match the store's prices to resolve
any confusion concerning NAPA pricing.
Didn't answer my question at all. I went to my usual place got the bearing cheaper and easier. And I think they liked my business i know people will say don't shop there and I wont. But I will add this to yet another arrogant disregard for customer. .There are 5 other company in town..and not to mention the net...