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  1. #11
    New Member
    Join Date
    Apr 2013
    Posts
    7
    Location
    Paraparap
    Tractor
    Agrison

    Default Re: NotHappyJan

    I found out today that my warrantee had been cancelled due to use of an incorrect oil. The irony is that when I rang up to find out what oil had leaked onto the ground from transfer case number one, the guy on the other end of the phone said, "Oh that'll be transmission fluid". So I asked him where that goes and he replied, "On the outside of the cabin at the back". His answer was incorrect and it only took a couple hours slashing before the tractor ground to a halt with a seized gearbox.
    The other irony is that the whole warrantee has been voided even though I only need an alternator which is a problem that is unrelated and happened prior to the seizing of the gearbox. They just look for any excuse to void the warrantee!

  2. #12
    Bronze Member
    Join Date
    Jun 2012
    Posts
    50
    Location
    Cooma
    Tractor
    Agrison 50HP Turbo

    Default Re: NotHappyJan

    Hey Terry - Ive never had a problem with the oils and where they go etc. I guess I have been around tractors most my life, ive never placed the wrong oils in the wrong place... I imagine it would be a breach of any machinery/motor vehicle warranty. Don't worry too much, I have never had to claim before - if something minor goes wrong like once my hose needed re crimping, just did it myself before I had to call out a hydraulic man. Using the wrong oils would cause some damage which is why it has voided your warranty. Sorry to hear it mate.
    Quote Originally Posted by Terry Roberts View Post
    I found out today that my warrantee had been cancelled due to use of an incorrect oil. The irony is that when I rang up to find out what oil had leaked onto the ground from transfer case number one, the guy on the other end of the phone said, "Oh that'll be transmission fluid". So I asked him where that goes and he replied, "On the outside of the cabin at the back". His answer was incorrect and it only took a couple hours slashing before the tractor ground to a halt with a seized gearbox.
    The other irony is that the whole warrantee has been voided even though I only need an alternator which is a problem that is unrelated and happened prior to the seizing of the gearbox. They just look for any excuse to void the warrantee!

  3. #13
    Platinum Member
    Join Date
    Aug 2009
    Posts
    519
    Location
    Adelaide South Australia
    Tractor
    Foton FT404, International 444 with forklift, International B250, Kubota L2000DT, Truck converted to all terrain forklift and lots of other junk

    Default Re: NotHappyJan

    How old is your tractor? and how much oil was leaking? From the persons answer on the telephone does not appear to be an isolated case

  4. #14
    New Member
    Join Date
    Apr 2013
    Posts
    7
    Location
    Paraparap
    Tractor
    Agrison

    Default Re: NotHappyJan

    My tractor did not have 5 hours on it when the oil leaked out of the transfer case number one. That is why I think it is unfair that the warrantee was not honoured.

  5. #15
    Bronze Member
    Join Date
    Jun 2012
    Posts
    50
    Location
    Cooma
    Tractor
    Agrison 50HP Turbo

    Default Re: NotHappyJan

    Leaks are quite normal with any type of machinery. You gotta remember its not a car. You just gotta be on top of it. But I can see why your warranty is now void, using incorrect oils will void any type of machinery or motor vehicle. Don't stress life is too god **** short.
    Quote Originally Posted by Terry Roberts View Post
    My tractor did not have 5 hours on it when the oil leaked out of the transfer case number one. That is why I think it is unfair that the warrantee was not honoured.

  6. #16
    Gold Member
    Join Date
    Nov 2011
    Posts
    278
    Location
    NSW, Australia
    Tractor
    Kioti RX6010C

    Default Re: NotHappyJan

    Hi all

    You really do need to contact Consumer Affairs Victoria, Contact us.

    That way they know the extent of any problem. Discussions here just allow users here to understand the extent of a problem and may help in getting fellow Victorians and others to get into contact with each other but it ain't going to get resolved here. The company that sells these tractors advertises nationally in "The Land" newspaper and there may be others in other States that have problems or maybe not. All those with probs need to contact consumer affairs, meet with them, understand your position legally (which they hopefully will help you with) and decide what to do. You may have to "push" as they are a Govt Department :-)

    Mike

  7. #17
    Platinum Member
    Join Date
    Aug 2009
    Posts
    519
    Location
    Adelaide South Australia
    Tractor
    Foton FT404, International 444 with forklift, International B250, Kubota L2000DT, Truck converted to all terrain forklift and lots of other junk

    Default Re: NotHappyJan

    Quote Originally Posted by Terry Roberts View Post
    My tractor did not have 5 hours on it when the oil leaked out of the transfer case number one. That is why I think it is unfair that the warrantee was not honoured.
    I tend to agree 5 hours before an oil leak is not good. And the comment about it not being a car is a line straight from a dealer I bought a tractor off and is a load of old rubbish. New is new is new does not matter if it it a tractor, truck, car, motorcycle etc etc etc if a product is 5 hours old it should not develop a major oil leak end of story
    I am trying to figure out exactly were you put the oil, by the sound of it you may have topped up the hydraulic oil is that correct??? If you did it certainly did not cause the gearbox to seize, and are you saying the alternator went faulty before the gearbox and they are refusing you warranty on that as well??

  8. #18
    New Member
    Join Date
    Apr 2013
    Posts
    7
    Location
    Paraparap
    Tractor
    Agrison

    Default Re: NotHappyJan

    Hey CharlesandMegan

    I wish that I had your experience before I bought this 50 hp Agrison.

    WHAT DO YOU THINK OF A MANAGER THAT DOES NOT KNOW HIS OWN PRODUCT??

    The oil leaked out of the first transfer case in a dramatic fashion while I was bringing in the hay. When I rang him to let him know what had happened, he advised me to top up the hydraulic oil in the reservoir behind the drivers seat and on the outside of the cabin. All of the oil had already leaked out.

    That was really, VERY BAD ADVICE!

    That left the gearbox TOTALLY DRY and of course the mid and low ratios SEIZED while I was slashing.

    I am sure that he did not do this on purpose, he was unaware of the first transfer case being at the bottom of the gearbox.

    I can not believe that he got it so horribly wrong and I can not believe that he still works there.

    I have recorded all phone conversions into a diary and all unsuccessful calls.

  9. #19
    Gold Member
    Join Date
    Nov 2011
    Posts
    278
    Location
    NSW, Australia
    Tractor
    Kioti RX6010C

    Default Re: NotHappyJan

    Hi all

    Terry knows what to do correctly:
    > I have recorded all phone conversions into a diary and all unsuccessful calls.

    Others here should do the same. Get a 2013 diary or a note book. If using a note book make sure you don't remove any pages, it should be a bound spine one. Make sure all pages are dated. Use pen not pencil. This is actually what one does when doing lab research in case something later on needs examining for patent claims.

    Mike

  10. #20
    New Member
    Join Date
    Apr 2013
    Posts
    7
    Location
    Paraparap
    Tractor
    Agrison

    Default Re: NotHappyJan

    Quote Originally Posted by zonta223 View Post
    I tend to agree 5 hours before an oil leak is not good. And the comment about it not being a car is a line straight from a dealer I bought a tractor off and is a load of old rubbish. New is new is new does not matter if it it a tractor, truck, car, motorcycle etc etc etc if a product is 5 hours old it should not develop a major oil leak end of story
    I am trying to figure out exactly were you put the oil, by the sound of it you may have topped up the hydraulic oil is that correct??? If you did it certainly did not cause the gearbox to seize, and are you saying the alternator went faulty before the gearbox and they are refusing you warranty on that as well??
    A nut and washer dropped out on the ground and were easy to locate. Just a matter of following a rather large oil trail back to where the nut fell out.

    Yes, I topped up the hydraulic oil and thought that I was safe. This is what he told me to do.

    Yes, the alternator was a separate problem and happened before the gears seized.

    I had to hassle Agrison to come and pick the tractor up. Unfortunately, I had agreed to pay the freight both ways and Agrison were going to take care of the rest.

    The manager kept saying stuff like, "Leave it with me." or "I'll get back to you"

    Weeks would go by and still no contact. I kept ringing except for the 3 weeks that I was in hospital.

    Finally a truck came to pick the tractor up and take it back to Agrison at Campbellfield. The gears have now been fixed and he rang up to say that the tractor is "Good to go" but he had a problem with a mechanic spending 2 days on repairing it. He said, that he would give a 50 percent discount to the labour. From $1600 down to $800. This is the point where I lost patience and told him to just," Keep the bloody tractor." I now regret saying that.

    I thought that I was only up for $700 for transport but it had now blown out to $1500 in an instant.

    (email communication removed)

    I felt like I was being extorted and bullied so I paid the $1500 very quickly
    Last edited by Muhammad; 05-08-2013 at 02:33 PM. Reason: (email communication removed)

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