Page 1 of 3 123 LastLast
Results 1 to 10 of 25
  1. #1

    Default My BAD tractor buying experience

    I had been looking for a tractor for a while, reading this forum and others and visiting local dealers first. Well, it was hard enough convincing the wife that we needed a tractor (we do), but to get her to agree to that kind of money, well ďit ainít gona happenĒ!! [img]/forums/images/graemlins/confused.gif[/img] So, I turned to the Internet and, after sifting through many makes, models and dealers, I chose a Chinese tractor.
    I thought this tractor was a good value based on price, features and what I could ascertain of the dealer. I am no stranger to getting dirty or turning a wrench so I knew what I was getting into from a maintenance perspective.

    On February 13, 2004 I entered into a contract to purchase a new tractor. The dealerís website, indicated that I would be required to pay 10% of the purchase price to order the tractor, thatís fair. However, they billed my credit card for the entire amount, contrary to credit card company rules concerning mail/telephone orders. The tractor was shipped on March 8, 2004 and received on March 9, 2004, 24 days after my credit card was billed! Iíd already gotten the bill and still no tractor, BTW. [img]/forums/images/graemlins/mad.gif[/img]

    During the delivery inspection, it was noticed that large amounts of hydraulic oil were running down the loader arm, the loader control feed line and the main rear axle/transmission area. It was observed that the oil was also on the floor of the delivery truck, indicating that the tractor was loaded for delivery with major leak defects. I know, I should have refused delivery at that point, but my new tractor was here after a long wait. [img]/forums/images/graemlins/frown.gif[/img]Two of these problems still exist as of this writing, wrong parts were sent by the dealer in response to a request for replacement parts. I performed the labor to install the gasket that was never initially installed to fix the leak on the trans/rear axle. This required dismantling a portion of the tractor to rectify the leak. The dealer sent a homemade gasket vs. a factory-produced gasket as a replacement. Further observations noted 4 Ĺ hours registered on the hour meter for a new tractor as well as chipped paint on the loader.

    Upon closer inspection the following day (3/10/04), it was noticed that the backhoe swing hoses were cut due to the lines being pinched between the backhoe framing and the cylinder, prior to delivery. To date this still has not been rectified. The charging system was inoperative, which was miss-diagnosed by the technical staff, causing the shipping and removal/replacement of unnecessary parts (alternator, voltage regulator and instrument cluster). The resolution was a broken fuse and miss-wired instruments from the dealer. Additionally, there were broken grease fittings, no coolant in the radiator, damaged 3pt lifter arms (wrong replacement parts sent), missing draw bar and brakes out of adjustment.

    I surmise that when I ordered, the dealer looked around his lot for the tractor that needed the most work that the dealer would have to perform, and knowing I am hundreds of miles away sent this for me to fix.

    After considerable delay and frustration, lack of use of the tractor, unreturned phone calls and e-mails, unanswered phones, waiting for parts, contact person on vacation and incorrect replacement parts sent, I requested that they accept the return of the tractor and credit back my credit card. I requested this action on April 12, 2004 via phone message (no answer) and received no response until I again called on April 15, 2004 at which time they refused to accept the return. They have offered to take the tractor back and go through it and fix whatever problems still exist, at my expense of over $1,000 for shipping.

    Is this common for Chinese tractor dealers? Am I wrong here? Iíve filed a complaint with the BBB, but being a business advocacy group, what are the odds on consumers winning in arbitration, anyone know? Iíve also disputed the charge with the cc company.

    Sorry this is so long winded, but what I need to know from you folks is what should I do now? Iíve ticked off the dealer (yes I got hot and said things I shouldnít have) and I imagine future support and parts will be close to no existent.

    FYI, Iíve posted this anonymously and not included the dealers name as there may be possible future litigation. But I wanted to get this out to all perspective buyers to let them know what could happen. I have been a long time Internet shopper, with little or no problems and I am certainly not slamming all Internet sellers, the vast major are honest and professional, but it only takes a few.

  2. #2
    Veteran Member
    Join Date
    Nov 2003
    Posts
    1,298
    Location
    Tombstone Az
    Tractor
    KIOTI LK30

    Default Re: My BAD tractor buying experience

    You have just confirmed what I suspected about the Chinese tractors. I had my check book in my pocket ready to buy one and changed my mind after lookin at it. My kubota may have cost a lot more but I think it was worth it in the long run.

  3. #3
    Super Member
    Join Date
    Dec 2000
    Posts
    6,737
    Tractor
    JD 8320 MFWD, JD 6415 MFWD, FEL, and cab, John Deere MFWD 4600, John Deere 4020, John Deere 4430, John Deere 455 mower, Deutz, and Gehl 4610 perkins skidsteer

    Default Re: My BAD tractor buying experience

    Sorry about all your troubles. Unfortunately I've heard and seen the same story over and over with these type of tractors.

  4. #4

    Join Date
    Nov 2001
    Posts
    73
    Tractor
    JD 2210

    Default Re: My BAD tractor buying experience

    This is a really bad experience to say the least. I'd be curious to enquire which model and manufacturer you ordered, if not the dealer himself.

  5. #5

    Join Date
    Apr 2004
    Posts
    26
    Location
    northern N.C.
    Tractor
    Ford 7740,Ford3000,Farmall140,JD425,TC45D

    Default Re: My BAD tractor buying experience

    Sorry about your problems. Be persistent. I would skip the BBB and get the attorney general of your state involved immediately if I did not get a swift, satisfactory resolution to your problem. Document all contact with your dealer very carefully.

  6. #6
    Elite Member
    Join Date
    Apr 2000
    Posts
    3,743
    Location
    Stowe, Vermont
    Tractor
    Kubota L3240HST, KX-121-3S

    Default Re: My BAD tractor buying experience

    Since you paid with a credit card, do you have any recourse there? I've had a couple of similar (though much less costly) experiences with tools and American Express really went to bat for me, reversed the charges and left the unscrupulous dealer holding the bag. Pete

  7. #7
    Platinum Member gotrocks's Avatar
    Join Date
    Aug 2001
    Posts
    769
    Location
    Phenix City Alabama
    Tractor
    B-2910 delivered 8/23/01

    Default Re: My BAD tractor buying experience

    <font color="red">Iíve also disputed the charge with the cc company.
    </font>
    From the events described in you post...
    If you haven't paid the cc then I certainly would refuse to pay.

  8. #8
    Super Star Member
    Join Date
    Apr 2001
    Posts
    11,009
    Tractor
    NH TC25D

    Default Re: My BAD tractor buying experience

    <font color="blue"> If you haven't paid the cc then I certainly would refuse to pay.</font>
    Perhaps this is not what you meant, but you can not simply refuse to pay the credit card company. You have to tell the cc company that you are disputing the charges and then follow their procedures.

  9. #9
    Elite Member 5030's Avatar
    Join Date
    Feb 2003
    Posts
    4,930
    Location
    Michigan, S.E. Monroe County
    Tractor
    Kubota M9000 Hyd shuttle/Massey 1085

    Default Re: My BAD tractor buying experience

    I know that because of the litigation prospect, you are hesitant about naming the dealer or brand, but for the sake of the literally thousands of prospective buyers that peruse this site on a daily basis, I think it would be nice to at least tell the multitudes here what brand of tractor you have the misfortune of owning.

    I agree wholeheartedly with Pete. Get your State Attorney General involved. The AG's office makes their bread and butter protecting the consumer, mainly you.

  10. #10
    Veteran Member
    Join Date
    Mar 2004
    Posts
    2,427
    Location
    Central Ma.
    Tractor
    7275 Cub Cadet

    Default Re: My BAD tractor buying experience

    Sounds like the company purposely waited the 24 days to deliver in order to get their money and probably beyond your time to complain to the C.C. company to stop payment. I would also say that they sent you a lemon on purpose knowing you were to far away to bring it back. Your mistake was taking delivery of it in a leaky condition in the first place. I would have told the driver to turn around and take it back. You should have then called your C.C. company and asked them to get their money back. The next call would have been to the dealer to cancel the order. If the dealer complained. You could have told him to contact the AG where you would have already filed a complaint against the company. Now you will have to fight with them to get anything. I would call the C.C. company imediately and explainto them that this crook sent you a lemon. Ask them if they can file to get the money back if you return the tractor.

Page 1 of 3 123 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
© 2014 TractorByNet.com. TractorByNet is a registered trademark of IMC Digital Universe, Inc. Other trademarks on this page are the property of their respective owners.