Yeah I returned mine after 11 months back to TSC. They called the mfg and accepted it without issue (although I was the original owner with a receipt). I spoke with one of the verified service providers which would carry out the warranty work to upgrade the rack and gear if I so wished but they actually told me to return it. That should tell you something about how they really feel about the unit. Sorry to hear you got stuck like this, I think the recommendations from other members are the way to go. I ended up with a DR rapid fire and have been very satisfied. Don't think you can go wrong with either the DR or SS. Good luck.