Sebculb
Gold Member
Hi everybody, here's a question of a more philosophical nature rather than technical. For all you owner operators who do little jobs for people around the way, what do you do for people who want you to do things that are dangerous or abusive for the machine, or want a big expensive job done way faster and cheaper than is possible.
The first situation I generally attribute to over hopeful ignorance about what these things can do and how expensive it is to fix them.
The second situation, where people budgeted six hours for a job that could take two days, is generally signified by the customer getting agitated and making big waving motions with their arms, like I'm just not understanding and if I understood the the dirt would move itself faster.
Sometimes the situation degrades, I generally try to be polite even if I'm getting angry, and explain why I'm getting annoyed and apologising for getting annoyed but SORRY IT'S JUST NOT LIKE THAT! Too expensive to fix this thing and go flip your own Backhoe down the hill.
Rural Costa Rica, steep mountain terrain. Twenty one year old Deere 310d with 24k hours on it. Customers of limited means sometimes which also makes things difficult. Farm roads and rural building sites are the bread and butter.
Anyone have any perspectives or advice? I suppose this theme runs across all aspects of contracting.
Thanks!
Sebastian
The first situation I generally attribute to over hopeful ignorance about what these things can do and how expensive it is to fix them.
The second situation, where people budgeted six hours for a job that could take two days, is generally signified by the customer getting agitated and making big waving motions with their arms, like I'm just not understanding and if I understood the the dirt would move itself faster.
Sometimes the situation degrades, I generally try to be polite even if I'm getting angry, and explain why I'm getting annoyed and apologising for getting annoyed but SORRY IT'S JUST NOT LIKE THAT! Too expensive to fix this thing and go flip your own Backhoe down the hill.
Rural Costa Rica, steep mountain terrain. Twenty one year old Deere 310d with 24k hours on it. Customers of limited means sometimes which also makes things difficult. Farm roads and rural building sites are the bread and butter.
Anyone have any perspectives or advice? I suppose this theme runs across all aspects of contracting.
Thanks!
Sebastian