shu
Bronze Member
Just got away from the Cub Cadet official web site after an agonising session ordering parts. The sorryiest e-commerce web page I believe I have ever seen.
1. Guess what. I did not go to the official Cub Cadet web site to order third party parts. Don't waste my time parading advice on why I should buy original manufacturer. I value my time. All those moving graphics just slow the session down.
2. I didn't go there to listen to music, either. Kill it. Justs wastes my time waiting for it to load or hunting up the volume control to mute it.
3. The little insert pop-in-pop-out window with the 'shopping cart' list sometimes comes and sometimes goes. Mostly not there when I want it, and in the way blocking what's underneath when I want it out of the way. Gotta be a better way.
4. The multi-window parts manual presentation was kinda nice, but know what? I could have done better with just downloading a .pdf of the parts manual. Would have, except there was not any such.
5. During the order process the pages were so slow refreshing, over a minute and still not loaded, that at least three times I killed the whole thing and started from scratch. (yes, I am on roadrunner.)
6. BTW, I would have griped about Cub Cadet's sorry parts order web site privately to them but there was no "Contact Us" email address, phone number, or street address anywhere that I could find. Are they that ashamed of their product and service?
Maybe it's just Cub Cadet's way of non-competing with the dozen or so third party e-vendors who sell genuine Cub Cadet parts on the web - make their own official web site as frustrating as possible for the potential customers.
Anyhow, I could have mowed two yards at some of the dozen or so rental homes we manage in the time I lost trying to order Cub Cadet parts. Guess I'll be thinking about that when I buy the next lawn tractor.
-shu
1. Guess what. I did not go to the official Cub Cadet web site to order third party parts. Don't waste my time parading advice on why I should buy original manufacturer. I value my time. All those moving graphics just slow the session down.
2. I didn't go there to listen to music, either. Kill it. Justs wastes my time waiting for it to load or hunting up the volume control to mute it.
3. The little insert pop-in-pop-out window with the 'shopping cart' list sometimes comes and sometimes goes. Mostly not there when I want it, and in the way blocking what's underneath when I want it out of the way. Gotta be a better way.
4. The multi-window parts manual presentation was kinda nice, but know what? I could have done better with just downloading a .pdf of the parts manual. Would have, except there was not any such.
5. During the order process the pages were so slow refreshing, over a minute and still not loaded, that at least three times I killed the whole thing and started from scratch. (yes, I am on roadrunner.)
6. BTW, I would have griped about Cub Cadet's sorry parts order web site privately to them but there was no "Contact Us" email address, phone number, or street address anywhere that I could find. Are they that ashamed of their product and service?
Maybe it's just Cub Cadet's way of non-competing with the dozen or so third party e-vendors who sell genuine Cub Cadet parts on the web - make their own official web site as frustrating as possible for the potential customers.
Anyhow, I could have mowed two yards at some of the dozen or so rental homes we manage in the time I lost trying to order Cub Cadet parts. Guess I'll be thinking about that when I buy the next lawn tractor.
-shu
