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  1. #1
    shu
    shu is offline
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    Join Date
    Feb 2003
    Posts
    43
    Location
    tip of texas
    Tractor
    NH TC-30

    Default cub cadet parts order

    Just got away from the Cub Cadet official web site after an agonising session ordering parts. The sorryiest e-commerce web page I believe I have ever seen.

    1. Guess what. I did not go to the official Cub Cadet web site to order third party parts. Don't waste my time parading advice on why I should buy original manufacturer. I value my time. All those moving graphics just slow the session down.

    2. I didn't go there to listen to music, either. Kill it. Justs wastes my time waiting for it to load or hunting up the volume control to mute it.

    3. The little insert pop-in-pop-out window with the 'shopping cart' list sometimes comes and sometimes goes. Mostly not there when I want it, and in the way blocking what's underneath when I want it out of the way. Gotta be a better way.

    4. The multi-window parts manual presentation was kinda nice, but know what? I could have done better with just downloading a .pdf of the parts manual. Would have, except there was not any such.

    5. During the order process the pages were so slow refreshing, over a minute and still not loaded, that at least three times I killed the whole thing and started from scratch. (yes, I am on roadrunner.)

    6. BTW, I would have griped about Cub Cadet's sorry parts order web site privately to them but there was no "Contact Us" email address, phone number, or street address anywhere that I could find. Are they that ashamed of their product and service?

    Maybe it's just Cub Cadet's way of non-competing with the dozen or so third party e-vendors who sell genuine Cub Cadet parts on the web - make their own official web site as frustrating as possible for the potential customers.

    Anyhow, I could have mowed two yards at some of the dozen or so rental homes we manage in the time I lost trying to order Cub Cadet parts. Guess I'll be thinking about that when I buy the next lawn tractor.

    -shu

  2. #2
    CCE
    CCE is offline
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    Join Date
    Dec 2008
    Posts
    4
    Location
    CINCY

    Default Re: cub cadet parts order

    just a ? were you on during the swearing in today? we saw multi web sites stop or crash because of the overload to the net with everyone streaming the event

  3. #3
    shu
    shu is offline
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    Join Date
    Feb 2003
    Posts
    43
    Location
    tip of texas
    Tractor
    NH TC-30

    Default Re: cub cadet parts order

    Valid point. I'll take that one back, but the rest of the gripes still stand. First website I've EVER seen w/o a "Contact Us" information. And 98 times out of 100 anything jumping around on a web page I'm trying to read is more of a distraction than a help or attraction. Maybe I'm just a crusty old black-screen command line guy. Lord knows I had to be dragged into the GUI age. I like to be in charge of what's going on in my machine.

    Indeed, it was exactlythen - listening to the swearing in on TV in other room while working the computer.

    - shu

  4. #4
    Silver Member
    Join Date
    Aug 2008
    Posts
    151
    Location
    NWWisconsin
    Tractor
    Cub Cadet GT2542, Sc2400

    Default Re: cub cadet parts order

    Makes me glad that my dealer is close and has a bunch of parts on hand.

  5. #5
    Platinum Member OhioGuy's Avatar
    Join Date
    Jul 2003
    Posts
    587
    Location
    Northeast Ohio
    Tractor
    Ford 1220, Case 245, Cub 1872, Cub 2284

    Default Re: cub cadet parts order

    Shu,

    My experience was similar, I had parts in my cart, added more, the originals disappeared.

    Poor programming, I think there is a "Contact us" somewhere in there, you just need to search real hard to find it.

    It's a shame because it's close to being a useful tool!

    Curt
    Ford 1220 FEL, Backhoe, Boosh hog, Core Aerator, Finish mower, Boxblade, 3 PT boom sprayer, Tiller, Case 245, Cubs 1872-2284.

  6. #6
    Elite Member
    Parts Supplier
    MessickFarmEqu's Avatar
    Join Date
    Feb 2004
    Posts
    4,755
    Location
    Lancaster County, PA

    Default Re: cub cadet parts order

    We sell cub parts on our website, with a much better catalog interface, and at a cheaper price. No need to fight with it.

  7. #7
    Gold Member micman32's Avatar
    Join Date
    Jun 2006
    Posts
    374
    Location
    Millersburg, Ohio
    Tractor
    Cub Cadet 2518

    Default Re: cub cadet parts order

    The Cub Cadet Official site is a total joke. I can't tell you how many times I have registered and re-registered on it. When it does work it is a great thing but too many times it hasn't worked and I give up in frustration!

    I am glad my dealer is 4 miles from my house!

    Michael
    2003 Cub Cadet 2518 w/ 44 inch Deck
    Triple Bagger

  8. #8
    Veteran Member JTKub's Avatar
    Join Date
    Apr 2005
    Posts
    1,560
    Location
    West Falls, NY
    Tractor
    Cub Cadet Z-Force 44

    Default Re: cub cadet parts order

    Most anything that will break on a 2K series machine will be special order. Any maintenance or wear items they will have in stock. I've been down that road before. Tried my 2 local dealers for steering parts, would have had to wait weeks (I don't blame the dealers at all for that BTW). I tried online only to find most parts are indeed dealer only for CC's. In the end I bought used parts off fleabay.

    Joel
    Tractors of the past:
    2010 Cub Cadet Z-Force 44 fab
    2005 Cub Cadet 2544
    1979 Case 220
    2003 Yard Machines 17hp 42" transmatic (crap-matic)

  9. #9
    Platinum Member OhioGuy's Avatar
    Join Date
    Jul 2003
    Posts
    587
    Location
    Northeast Ohio
    Tractor
    Ford 1220, Case 245, Cub 1872, Cub 2284

    Default Re: cub cadet parts order

    I have bought most of the Cub parts I needed from Messick's
    They are a great group to work with!

    They are almost always priced better also.

    Curt
    Ford 1220 FEL, Backhoe, Boosh hog, Core Aerator, Finish mower, Boxblade, 3 PT boom sprayer, Tiller, Case 245, Cubs 1872-2284.

  10. #10
    Bronze Member
    Join Date
    Aug 2005
    Posts
    83
    Location
    Iowa
    Tractor
    '04 Cub Cadet GT 3235

    Default Re: cub cadet parts order

    I have ordered all kinds of parts from Saville's (Savilles Outdoor Power - Home) every thing from nuts and bolts to Snow Thrower parts and never had to wait more than a week or two.

    CC GT3235

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