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  1. #51
    J F
    J F is offline
    Elite Member J F's Avatar
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    May 2012
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    4,081
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    North of Atlanta, GA
    Tractor
    ShovelandBarrow

    Default Re: I think my John Deere dealer is becoming "lazy"

    I hope those "single" dealerships can hang around, but it sure doesn't sound like deere is wanting them to.
    ____
    Jay

  2. #52
    Bronze Member scobrado's Avatar
    Join Date
    Dec 2012
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    81
    Location
    Wilsonville, Ore. USA
    Tractor
    John Deere 3038E

    Default Re: I think my John Deere dealer is becoming "lazy"

    I sent a note to JD corporate via their website telling them about this thread, and they responded with an acknowledgement. I hope they are listening to their customers.
    John Deere 3038E/305 FEL/Frontier RB5060 rear blade/Frontier RC2060 rotary cutter/Harbor Freight quick hitch/Titan clamp-on forks/Priefert single bottom plow/Priefert 16x16 disc plow/Priefert 6' landscape rake/Taylor Pittsburgh Carry All/Land Pride BB1572 box blade/Fimco 40 gal. 3 point sprayer/Rankin subsoiler/Bearcat chipper-shredder/, more to come ...

  3. #53
    Veteran Member bigtiller's Avatar
    Join Date
    Feb 2006
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    1,655
    Location
    central Iowa
    Tractor
    JD 2720

    Default Re: I think my John Deere dealer is becoming "lazy"

    Quote Originally Posted by scobrado View Post
    I sent a note to JD corporate via their website telling them about this thread, and they responded with an acknowledgement. I hope they are listening to their customers.
    I hope they read about my dealer here. A few years ago I traded for a new lawnmower. The first time mowing with it on a Saturday morning, it broke down. The dealer had just closed for the weekend but I needed to mow so I called the owner and asked if someone with the keys could open the door so I could get my old mower until the new one could be fixed.

    The owner showed up and helped me load the old mower AND he gave me money for gas out of his pocket.
    HAVE FUN

    do yourself a favor, floss


    2720

  4. #54
    Veteran Member RollingsFarms's Avatar
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    Mar 2007
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    1,446
    Location
    South Carolina
    Tractor
    2008 John Deere 5203 MFWD(56hp/47pto hp turbo) & John Deere 910A 22hp Kawasaki/54" deck

    Default Re: I think my John Deere dealer is becoming "lazy"

    I'm still waiting on my front end loader. Monday was 3 weeks and I was told it would be in, in 2 weeks. No call from my dealer, no nothing. Not that surprising as I'm still waiting to get a call about a suspension seat I ordered a year ago.lol This is just frustrating! I'm fine with something not coming in on time, I understand things happen and stuff gets delayed. All I ask from a customer standpoint is you at least call me to say "hey, we haven't forgot about you, it's still not in, we'll let you know when it comes in" or "your loader hasn't come in yet but I called to find out what was going on and.....". That's all I want. I mean why take down my contact info, make a copy of my driver license, etc if you're not going to keep me updated?


    John Deere 5203 MFWD

    John Deere 910A 54" 7-Iron PRO deck

  5. #55
    Silver Member
    Join Date
    Oct 2001
    Posts
    238
    Location
    OHIO
    Tractor
    2001 New Holland TN70,2003 John Deere 250 Series II skidsteer,1987 John Deere 2155,2013 John Deere 5055E MFWD,2007 Duramax 4x4 truck, 1973 MF 165,Artic Cat 550 Cougar sled

    Default Re: I think my John Deere dealer is becoming "lazy"

    I ordered some parts last week from our local New Holland dealer. They called me this week and informed me my parts are in. When I ordered the parts I offered to go ahead and pay for them over the phone including my Bush Hog rotary cutter parts. They said not to worry about it until I come in. My local John deere mega dealer rarely calls to let me know a part is in and they always want my credit card number when I order a part over the phone.

  6. #56
    Veteran Member RollingsFarms's Avatar
    Join Date
    Mar 2007
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    1,446
    Location
    South Carolina
    Tractor
    2008 John Deere 5203 MFWD(56hp/47pto hp turbo) & John Deere 910A 22hp Kawasaki/54" deck

    Default

    Quote Originally Posted by fieldman12 View Post
    I ordered some parts last week from our local New Holland dealer. They called me this week and informed me my parts are in. When I ordered the parts I offered to go ahead and pay for them over the phone including my Bush Hog rotary cutter parts. They said not to worry about it until I come in. My local John deere mega dealer rarely calls to let me know a part is in and they always want my credit card number when I order a part over the phone.
    Are you finding that other tractor makes are able to acquire parts just as fast as Deere nowadays? It seems like whenever I have to order a part from Deere it's no longer overnight but takes a week or two. Have they lost this once competitive edge?


    John Deere 5203 MFWD

    John Deere 910A 54" 7-Iron PRO deck

  7. #57
    Platinum Member
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    Nov 2012
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    766
    Location
    mansfield,Il
    Tractor
    john deere

    Default Re: I think my John Deere dealer is becoming "lazy"

    Quote Originally Posted by smalltown View Post
    It will be two years soon since I purchased my JD2520. The local dealer ( that is part of a three dealership chain) was terrible we were not even close to a descent deal. I asked for a price breakdown, and realized they were actually charging more than the JD build it yourself prices. Crazy things like charging me 6 hours labor to install my 62D mower. I was very close to going out of state, and told them so. They could have cared less. In my last attempt I visited a JD dealer 33 miles away they told me up front because of the distance that they would need to charge for hauling in for service if the occasion arrived.

    Couldn't have found a better dealership: the kind you walk into and everybody still says hello some call me by my fist name. Salesman standing at the counter shoulder to shoulder with the parts guy and the owner.
    They gave me a fair price, and I travel down there to buy all my supplies. They had their single dealership for 52 years, and I hope they remain, after reading posts of the horror stories makes me appreciate my dealer all the more.
    They could NOT have cared less . Sorry , I'm just anal about how that is said .

  8. #58
    Bronze Member
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    Mar 2006
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    87
    Location
    VT

    Default Re: I think my John Deere dealer is becoming "lazy"

    Quote Originally Posted by Coyote machine View Post
    Sad but true, it's not just JD who is treating the smaller customer base like _ _ _ _. I had a bank trust company tell me that any account under $100K was now going to be charged $5000/year for handling the account. That tells me they do NOT want any business that 'small' (in their minds), and to go away or pay the price. So from a couple hundred/mo on average to $5K/yr for doing NOTHING- you bet I'm GONE!
    Companies and banks are going for the BIG dollars because they can and want to. their not too silent message is if you want to get hammered then stick around, otherwise scram, you're wasting our time. Smaller customers take to much time and manpower to handle, and most important don't generate big enough sales. One of the 4th oldest JD dealers was put out recently in NH. It is a sign of the times and it isn't going to get better for those who are used to personalized service. I hate to see it happen, but it is reality and one needs to see the writing on the wall. MEGA is the wave, and its going to sink the small guys. They're powerless to stop the tide without serious money they just don't have.
    Choose where you buy and what color wisely; 'cause if they don't want to sell to you, how well are they going to service you?!
    Very well put.

  9. #59
    Gold Member smalltown's Avatar
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    Jan 2011
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    381
    Location
    Western Maine

    Default Re: I think my John Deere dealer is becoming "lazy"

    Quote Originally Posted by kevin37b View Post
    They could NOT have cared less . Sorry , I'm just anal about how that is said .
    Kevin you are not only observant, but also correct!
    2011, JD2520, 62D MMM, 200CX loader, iMatch Quick Hitch, Ballast Box, #46 Backhoe

  10. #60
    Silver Member
    Join Date
    Oct 2001
    Posts
    238
    Location
    OHIO
    Tractor
    2001 New Holland TN70,2003 John Deere 250 Series II skidsteer,1987 John Deere 2155,2013 John Deere 5055E MFWD,2007 Duramax 4x4 truck, 1973 MF 165,Artic Cat 550 Cougar sled

    Default Re: I think my John Deere dealer is becoming "lazy"

    It is looking like New Holland & Case IH are about the same speed as deere these days for parts. I think Agco is still a little slower.

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