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  1. #1
    Gold Member LHS Inc's Avatar
    Join Date
    Nov 2010
    Posts
    357
    Location
    Eastern Shore, Maryland
    Tractor
    JD 3520 eHydro w/300CX FEL

    Default Dealership Service

    I just wanted to give a thumbs up to Atlantic Tractor, my local JD dealership, for the recall service job they did on my JD 3520 yesterday.

    They called me when the recall first came out and left it up to me when I wanted it done. They offered to come out to my location to do the work so I took them up on it.

    I asked them to call before coming out so I could leave work and open up the shed and call when they got done so I could close up. They did just as I asked.

    The mechanic was very professional and mannerly.

    When I first bought my tractor I was told by another dealership that Atlantic Tractor wouldn't have time for me as they would a farmer coming in buying a 200 hp tractor and implements but I have found that to be completely false.

    I've been given top notch service on every aspect of my tractor from parts to attachments.

    I look forward to a great relationship for many years to come.
    Last edited by LHS Inc; 12-11-2012 at 03:58 PM.
    JD3520 eHydro, 300CX FEL, Frontier RB 1172 6', Frontier CA2060E, Frontier RC 1060, LandPride FSP 1000 3pt Spinner Spreader, Leibach 6' Disc, Leibach 2 bottom plow, Ford 5' 3pt finish mower, Kubota ZD-28, Gravely 14 hp 50" walk behind, Stihl Trimmers and Pruners, Diamond 18' Landscape Trailer, 13' High Side trailer, 2001 Chevy 2500 HD 4x4, 2000 Chevy 1500 Z71, JD4010, 3210 Bush Hog 10' Rotary Cutter


    IF YOU DO WHAT YOU'VE ALWAYS DONE YOU"LL GET WHAT YOU"VE ALWAYS GOTTEN.

  2. #2
    Elite Member
    Join Date
    Jun 2011
    Posts
    2,517
    Location
    NE Oklahoma
    Tractor
    MF 230 and Mitsubishi D2000

    Default Re: Dealership Service

    After reading other threads bashing dealers it is a pleasure to read a post like yours. Most people will readily point out bad service, but very few of us mention when we get good service.

    Ken
    Massey Ferguson 230
    Mitsubishi D2000

  3. #3
    Gold Member LHS Inc's Avatar
    Join Date
    Nov 2010
    Posts
    357
    Location
    Eastern Shore, Maryland
    Tractor
    JD 3520 eHydro w/300CX FEL

    Default Re: Dealership Service

    Quote Originally Posted by kensnelling View Post
    After reading other threads bashing dealers it is a pleasure to read a post like yours. Most people will readily point out bad service, but very few of us mention when we get good service.

    Ken
    Thanks Ken. Thats exactly what I was thinking. I hear a lot about bad dealers so I thought I'd post a good report on my dealer.
    JD3520 eHydro, 300CX FEL, Frontier RB 1172 6', Frontier CA2060E, Frontier RC 1060, LandPride FSP 1000 3pt Spinner Spreader, Leibach 6' Disc, Leibach 2 bottom plow, Ford 5' 3pt finish mower, Kubota ZD-28, Gravely 14 hp 50" walk behind, Stihl Trimmers and Pruners, Diamond 18' Landscape Trailer, 13' High Side trailer, 2001 Chevy 2500 HD 4x4, 2000 Chevy 1500 Z71, JD4010, 3210 Bush Hog 10' Rotary Cutter


    IF YOU DO WHAT YOU'VE ALWAYS DONE YOU"LL GET WHAT YOU"VE ALWAYS GOTTEN.

  4. #4
    Platinum Member
    Join Date
    Jun 2004
    Posts
    871
    Location
    Armstrong, BC
    Tractor
    Kioti DK35 SE HST (2011)

    Default Re: Dealership Service

    I agree. A bad experience report can trigger a flood of reminiscing about other bad experiences. Although the reported complaints may be valid, the negative focus can leave the impression that most dealers don't provide good service. But the opposite is the truth. By far most dealers wish to provide good products and service, and I think that is what most of us experience.

    Like LHS Inc, I am entirely pleased with great service from my Kioti dealer(Timberstar Tractor). I previously had a kubota(Avenue Equipment) and they were also great. It is the same for the local Case/Lanhini/Massey dealer (Noble Tractor) from whom I have purchased implements and parts. What I like about all of them is that all dealings have been "handshake" agreements--just like in the old days. That includes the tractor purchase and implement purchases.

    An example is my last purchase of a tooth bar from Timberstar. We settled on a price by phone. When I picked it up I saw a credit on the invoice for $125 off the total price, bringing it to the original agreement. I asked about it. The dealer said he had made a mistake but was still making $25 on the toothbar. I offered to pay the difference--he refused saying he was happy to stay with the original price. When I got home I checked the price online (it is a Horst Welding product) and found the error. My bucket required a special size that adds $125 to Horst's price. So I called the dealer and offered to split the difference. He again declined.

    Another example was repairing my finishing mower (Buhler Farm King) by Noble Tractor. Because it is an old mower, an understandable mistake resulted in a replacement blade pulley being the wrong size making belt adjustment tricky. I called Noble who found the error. They came out 10 miles, picked up the mower, replaced the pulley, returned the mower, and expressed regret for the mistake.

    My impression is that the dealers around here enjoy providing good customer service as much as they do making money.
    Last edited by kco; 12-11-2012 at 02:41 PM.

  5. #5
    Silver Member
    Join Date
    Oct 2004
    Posts
    112
    Location
    kingsville, maryland
    Tractor
    jd 3520 HST open station turf tires air seat jd 997 ztrak 72"

    Default Re: Dealership Service

    hi lhs, i also have a 3520, a 2010 model. i have never had a recall on this tractor. what was your recall for? i also deal with atlantic in whiteford, md. great folks to do business with. thanks...............bud
    jd 3520 os HST-- turfs--air seat--72D mmm w/mulch kit--300CX fel--366 front snow blade--i match--ap12 forks--wr long obg2-56 grapple--ballast box w/extension-- 15KW pto generator--markham toothbar & grubbin bucket--larrys mower axels--ken's bucket hooks----jd 997 ztrak--72" w/mulch kit--suspension seat--rear bumper

  6. #6
    Gold Member LHS Inc's Avatar
    Join Date
    Nov 2010
    Posts
    357
    Location
    Eastern Shore, Maryland
    Tractor
    JD 3520 eHydro w/300CX FEL

    Default Re: Dealership Service

    Quote Originally Posted by bud4410 View Post
    hi lhs, i also have a 3520, a 2010 model. i have never had a recall on this tractor. what was your recall for? i also deal with atlantic in whiteford, md. great folks to do business with. thanks...............bud
    Hey Bud. Mine is a 2010 year model also. From what I understand the recall is for a seal in the rear axle. The mechanic told me that some of them had been leaking. Mine wasn't but that doesn't mean it won't in the future so I was fine with them replacing the old one.

    They took the left hand back tire and fender off and whatever else to get to the seal. Took about and hour.

    The service manager told me they have until June of 2013 to get them done so your dealership might be waiting for the slow season so the guys will have some work to do.

    I'd call them up and see if you can go ahead and get it done.

    The 3520 is a great tractor, I've really enjoyed mine.
    JD3520 eHydro, 300CX FEL, Frontier RB 1172 6', Frontier CA2060E, Frontier RC 1060, LandPride FSP 1000 3pt Spinner Spreader, Leibach 6' Disc, Leibach 2 bottom plow, Ford 5' 3pt finish mower, Kubota ZD-28, Gravely 14 hp 50" walk behind, Stihl Trimmers and Pruners, Diamond 18' Landscape Trailer, 13' High Side trailer, 2001 Chevy 2500 HD 4x4, 2000 Chevy 1500 Z71, JD4010, 3210 Bush Hog 10' Rotary Cutter


    IF YOU DO WHAT YOU'VE ALWAYS DONE YOU"LL GET WHAT YOU"VE ALWAYS GOTTEN.

  7. #7
    Silver Member
    Join Date
    Oct 2004
    Posts
    112
    Location
    kingsville, maryland
    Tractor
    jd 3520 HST open station turf tires air seat jd 997 ztrak 72"

    Default Re: Dealership Service

    lhs, thanks for getting back to me. i'll question them on my next visit. where are you located on the eastern shore? we have a place in ocean pines....bud
    jd 3520 os HST-- turfs--air seat--72D mmm w/mulch kit--300CX fel--366 front snow blade--i match--ap12 forks--wr long obg2-56 grapple--ballast box w/extension-- 15KW pto generator--markham toothbar & grubbin bucket--larrys mower axels--ken's bucket hooks----jd 997 ztrak--72" w/mulch kit--suspension seat--rear bumper

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