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  1. #1

    Join Date
    Jan 2001
    Posts
    2,518
    Location
    Capital District, Upstate New York
    Tractor
    Satoh S650G, MF135, MF165, JD5205

    Default John Deere - Satisfaction First Survey

    {A follow-up satisfaction letter/questionnaire just received from John deere}



    Satisfaction First

    Thank You for purchasing a 5205 tractor . We appreciate your business and trust that you are enjoying your John Deere Experience. Now that you have operated this product for some time, we’d like to know what you think about the engineering and performance.

    Our company and dealer personnel are dedicated to providing you with the finest products and services available. Your opinions and comments are important for John Deere and our dealers to serve you better.

    Please take a moment to complete this survey to let us know how we’re doing. Your responses will be individually reviewed and analyzed.

    Thank you again for your continuing trust in John Deere.

    Sincerely,
    Michael J. Mack, Jr.
    Vice President, Marketing and Sales
    ________________________________

    A three page detailed survey/questionnaire was attached {I’ll scan & post later}. Questions from tractor performance, delivery and setup, to dealership performance, right down to their parts and service department were asked.

    It certainly was a surprise to see this in the mail, and left a feel good feeling that they seem to be making an effort to “connect” with their customers and get positive and negative feedback not only on their products, but dealers as well.

    I must admit, I’ve been extremely happy and satisfied with my John Deere experience so far, this only enhances it …




  2. #2

    Join Date
    Apr 2001
    Posts
    65
    Location
    Nashville, Tennessee, USA

    Default Re: John Deere - Satisfaction First Survey

    John, I got one of these last year after purchasing my 5410 and I also thought it was a nice touch. I have bought JD equipment over the past 16 years and I had never seen this before, I don't know when they started it.
    I would like to think that someone with some authority actually reads the returns.


  3. #3

    Join Date
    Apr 2000
    Posts
    216
    Location
    S. E. Michigan
    Tractor
    B2710 w/ 402 Loader and 72" belly mower.

    Default Re: John Deere - Satisfaction First Survey

    Looking forward to seeing the survey. kubota does one as well.


  4. #4
    New Member
    Join Date
    Apr 2001
    Posts
    16
    Location
    Mi
    Tractor
    John Deere 4100

    Default Re: John Deere - Satisfaction First Survey

    I recieve a note from my salesmen this week letting me know that the survey was comming. Too bad for him the dealership has done a very poor job! The tractor has been ok (leaky cylinder and rusty foot plate-paint flaking off). But the dealer has not delivered the tractor with the equipment I paid for and continues to drag its feet. By the end of next week I hope we will all be happy and I will have a complete unit.

    I can only hope that John deere does something contructive with the surveys.


  5. #5

    Join Date
    Sep 2000
    Posts
    1,862
    Location
    The Fabulous Foothills of Northern California

    Default Re: John Deere - Satisfaction First Survey

    I thought this page was loading a little slow. Checked the size of the John deere logo. 25K for that logo, I can see their pretty proud of it. Perhaps a GIF instead of a JPG would have been more suitable. Rat...


  6. #6

    Join Date
    May 2001
    Posts
    433
    Location
    Canton, Texas
    Tractor
    Deere 5520 MFWD

    Default Re: John Deere - Satisfaction First Survey

    Sure, blame the logo...Why don't you just get a T1 internet connection.[img]/w3tcompact/icons/laugh.gif[/img]

    rf33 [img]/w3tcompact/icons/wink.gif[/img]

  7. #7

    Join Date
    Sep 2000
    Posts
    1,862
    Location
    The Fabulous Foothills of Northern California

    Default Re: John Deere - Satisfaction First Survey

    That would be nice, you might even like it. Don't tell me your one of those government workers working real hard on government stuff like TBN with YOUR T1 connection! Rat...


  8. #8

    Join Date
    May 2001
    Posts
    433
    Location
    Canton, Texas
    Tractor
    Deere 5520 MFWD

    Default Re: John Deere - Satisfaction First Survey

    Actually I was just kidding, but since I have a cable modem, I have almost forgotten how annoying those larger images can be. Not trying to be a bandwidth snob, but you just forget how trying those larger files can be. Since my wife and I both work from home quite a bit, we actually are getting a T1 to our new house[img]/w3tcompact/icons/smile.gif[/img].

    rf33 [img]/w3tcompact/icons/wink.gif[/img]

  9. #9
    New Member
    Join Date
    Mar 2012
    Posts
    2
    Location
    seguin tx
    Tractor
    5065E

    Default Re: John Deere - Satisfaction First Survey

    TR077MS680336

  10. #10
    Bronze Member
    Join Date
    Jan 2009
    Posts
    67
    Location
    Fort White, Fl
    Tractor
    JD 3038E

    Default Re: John Deere - Satisfaction First Survey

    I have a JD Riding Mower and a JD 3038E tractor. The survey for the $2000 riding mower included a very nice "owners edition" baseball cap. The $17,000 tractor was just a letter.

    My only response to JD was "where's my other hat?"
    JD 3038E, 305 loader, Frontier 60" RFM

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