I don't know, that's for sure. But my first impression is damage possible during initial assembly the first time, and not an adequate and complete repair job, causing the second failure. No other explanation of a failure of splines. Sorry to hear about the long overhaul time.
Is this a large shop that is very busy, or a small shop that cannot keep up? Seems it would be one or the other, and no good excuse unless Deere is questioning the warranty and no one wants to take the step to fix until Deere is finalized a decision.
But as I said, really I do not know. Its unusual, from what 'little' I know.