Page 1 of 14 123411 ... LastLast
Results 1 to 10 of 133
  1. #1
    Silver Member
    Join Date
    Sep 2005
    Posts
    120
    Location
    Northwest Indiana

    Default Why I will not buy another Kioti tractor in the future.

    I have owned a CK20 for the past year and a half. It has been a good unit, with some features that make it special in it's class. I have had some minor problems with mine such as the crappy hydro pedal, loader bucket that wants to drop rapidly, but erratically, cheesy loader joystick that failed, and cracking loader. The tractor has been pretty good other then that.

    The final straw was a couple months ago I noticed excessive smoke, hard starts, and the smell of fuel. It turns out the intake gasket was installed improperly from the factory, which caused it to eat dirt until there was major engine damage. The way Kioti handled the engine replacement was very slow, and hard on the local dealer. Eventually they decided to send a motor, but took nearly a week to send it. All and all my tractor was down well over two weeks...I had a great deal of work to do, but had not tractor. Now I bought the tractor under my business name, so the warranty only covered parts but no labor.

    Now maybe I am being fussy, but Kioti recognized the improper installation of the intake gasket that caused my failure at less then 600 hours, but feel that all they need to do is stand by the letter of the failure. I also realize that warranties are to cover manufacturers defects, but in this case it is easy to see what the cause of the failure was, and it was clearly from the factory. I do not understand why they would not cover the ....$1000 labor on the engine replacement.

    I bought this diesel powered tractor because I expect it to be desigend properly with quality products so that if I do my part, the motor should last several thousand hours. I use Shaeffer oil.....the best I know of, a meticulous with my maintenance on all my machines, because I want my machines to last and last. I am so angry that I never had a chance with this unit, no matter how hard I worked at careing for it. Perhaps if I had used inferior oil, the motor would have failed under the two year full warranty and been completely covered. Maybe I am being punished for good maintenance.

    I really think this is a crappy way to deal with customers. I also called multiple people from the factory, including the head of customer service and never got a call. Eventually I heard from a representative who gave me the company line.

    Hey they saved $1000 on my labor, but they lost thousands on any future purchases I might make.

    I am really disapointed.
    AI
    Kioti ck20 TLB
    There are a thousand hacking at the branches of evil to one who is striking at the root.

  2. #2

    Default Re: Why I will not buy another Kioti tractor in the future.

    Agentiron, I agree with you 100%. That is why I will never buy another Chevrolet. Similar story on a lemon Silverado. Consider a kubota as I am very pleased with the quality and dependability!
    Legdoc

  3. #3
    Veteran Member
    Join Date
    Sep 2005
    Posts
    1,311
    Location
    In the palm of Michigan's Lower Peninsula
    Tractor
    Kioti CK30HST, KL130 FEL, turf tires

    Default Re: Why I will not buy another Kioti tractor in the future.

    From Kioti's website:

    "We are committed to our customers and strongly believe in the reliability of our tractors," says Michael McChargue, Product Support Manager for KIOTI. "All major components of each tractor are manufactured by KIOTI, which allows us to maintain the quality control standards that make it possible for us to continue to provide industry leading warranties to our customers.

    Have you contacted Michael McChargue?

    Don

  4. #4
    Silver Member
    Join Date
    Sep 2005
    Posts
    120
    Location
    Northwest Indiana

    Default Re: Why I will not buy another Kioti tractor in the future.

    Don

    No, I have not tried that gentleman. I called the three other fellas, but not the one you listed. I will go to the website and see about contacting him as well. I appreciate your help.
    AI
    Kioti ck20 TLB
    There are a thousand hacking at the branches of evil to one who is striking at the root.

  5. #5
    Silver Member
    Advertiser
    MichiganIron's Avatar
    Join Date
    May 2008
    Posts
    517
    Location
    Central Michigan
    Tractor
    Full line of KIOTI Tractors, BEFCO and Worksaver Implements

    Default Re: Why I will not buy another Kioti tractor in the future.

    If we could help you get in touch with the right people at KIOTI, let us know. We are all committed to a fine product and customer support.

    With any piece of machinery, it's often not what happens that is important, it is how it is dealt with in a professional manner.

  6. #6
    Veteran Member RedRocker's Avatar
    Join Date
    Apr 2004
    Posts
    2,115
    Location
    Lewisville & Montague County, TX
    Tractor
    Kioti CK30 HST, dual remotes, FEL.

    Default Re: Why I will not buy another Kioti tractor in the future.

    I'd call an attorney.

    CK30 HST

  7. #7
    Gold Member Sandlot's Avatar
    Join Date
    Aug 2006
    Posts
    281
    Location
    CA. High Desert
    Tractor
    Kioti CK20(Gear)

    Default Re: Why I will not buy another Kioti tractor in the future.

    Call an attorney? Why? Are they good at wrenching on tractors? Who knew?
    Kioti, CK20(Gear), Loader, Backhoe, Box Scraper, and Post Hole Digger.

  8. #8
    Elite Member sandman2234's Avatar
    Join Date
    Dec 2005
    Posts
    4,097
    Location
    Jacksonville, Florida
    Tractor
    JD2555

    Default Re: Why I will not buy another Kioti tractor in the future.

    They must be good mechanics, cause they are always chasing ambulances around here, in case one breaks down.
    David from jax
    A serious accident is one that money won't fix.

  9. #9
    Gold Member
    Join Date
    Oct 2004
    Posts
    432
    Location
    North Maryland

    Default Re: Why I will not buy another Kioti tractor in the future.

    Quote Originally Posted by sandman2234 View Post
    They must be good mechanics, cause they are always chasing ambulances around here, in case one breaks down.
    David from jax
    And when they catch them, the original diagnosis/consultation is free
    The problem is when they start "working", all bets are off
    Tom
    CK30HST, KL130 FEL w/Toothbar, Rhino 75 BH, Woods 72"RFM, 5' Rotary Cutter, 5' Kioti Box Blade, Woods PHD, Woods 72" RB w/Skid Shoes,
    Pallet Forks

  10. #10
    Platinum Member mark.r's Avatar
    Join Date
    Jun 2007
    Posts
    927
    Location
    Leesburg, VA
    Tractor
    Kioti DK45SE

    Default Re: Why I will not buy another Kioti tractor in the future.

    Sounds like you had a tough go at it, sorry to hear it. Although I will say a week to get a brand new engine doesn't seem out of the question. At any rate, I had an issue with my local dealership. They screwed up a tire change, (minor, I know) but then went out of business. I contacted Kioti in North Carolina and spoke to Terry in Kioti customer service. He was EXTREMELY helpful. It was not Kioti's problem but they had another dealer at my house on a SUNDAY with a brand rim/tire and changed it out. I could have asked for more.
    DK45HST w/401 Loader
    On The Farm: Updated 5/19/2008

Page 1 of 14 123411 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
© 2014 TractorByNet.com. TractorByNet is a registered trademark of IMC Digital Universe, Inc. Other trademarks on this page are the property of their respective owners.