Kioti backhoe 2376 leaks-defective design

[jim_n_nh]

Called Kioti and left a message for Mr carter again. Still no reply! Still no answers.

If you had these questions you would want some answers as well.

If anyone would pm me with to whom Mr Carter reports to I would like the individuals name.

Thank you,

Jim

[rcrcomputing]

Originally Posted by jim_n_nh

Called Kioti and left a message for Mr carter again. Still no reply! Still no answers.

If you had these questions you would want some answers as well.

If anyone would pm me with to whom Mr Carter reports to I would like the individuals name.

Thank you,

Jim

I thought the backhoe was fixed?

[MotorSeven]

Originally Posted by KiotiDave

I will bend over backwards to help a customer who appreciates the fact they are getting help when it is not warranted. It seems you will always have 1 or 2 you cannot satisfy no matter what you do.

KiotiDave

Nutshells, nails & heads........

Dave, you did the right thing. I went into my dealer(Greene's/Sneedville TN) last week after losing a bucket pivot pin. They didn't have any in stock, but without hesitation pulled (2) off a brand new machine & sold them to me. I didn't even ask for them to do that & i would have been ok waiting for the parts.....but things like that keep me comming back.
RD

[JerryG]

Just because they had the hose kit doesn't mean that it was for a problem. Sometimes there are different ways of setting up equipment when different options are installed. There is a good chance that this hose kit is an example of such a situation.

[jim_n_nh]

At this point I am calling New Hampshire's Attorney General tomorrow(603-271-3641). I sholuld be able to have the spooling valve to be evalutated. It was sent bake to Kioti to get a refund from the valve's manufacturer.

One dealer told me this should be fixed for free. (Rick Wallace)
another said the valve would cost $900
Another said $2100 was the price.

I just wanted Kioti's side and they will not talk to me. I have called, I have mentioned it numerous times here at Tractorbynet.

One thing I want to make perfectly clear. Upper Valley Tractor was very honest in what they would do, they stepped up to the plate and I would buy from them, they made no promises.

All I wanted is a phone call fro Kioti.

As far a how the backhoe works, I used the backhoe for 1-2 hours so far. I am at 48 years old a fulltime student, part time worker and part time care giver to a eighty year old mother and a almost 89 year old father so I have my priorities. No excuses but my tractor is for work, not play.

Jim

[bearhawk]

Originally Posted by jim_n_nh

At this point I am calling New Hampshire's Attorney General tomorrow
Jim

Just so I understand..

You bought a used Tractor from a private person out of warranty?

What is the attorney General going to do, again?

[crabjoe]

Originally Posted by bearhawk

Just so I understand..

You bought a used Tractor from a private person out of warranty?

What is the attorney General going to do, again?

I'm guessing it's all about $$$.... He thought he got a deal, but now finds it's going to take $$$ to fix a problem; that was not revealed at the time of sale. He must not be able to go after the seller, so he's looking for someone else to pick up the tab.

I don't know how prevalent this valve problem is, but I'm guessing it's a rare problem. And on that assumption, I have to side with the manufacture. If I had seen post after post about this same problem, like with the cracked loader, I would be behind Jim in getting Kioti to fix the problem. But not seeing this problem posted by others, I gotta go with Kioti doing nothing, if that's all they feel is warranted.

[unhappykioti]

It's obvious this guy didn't know what he was buying, he bought an abused obviously not well maintained piece of equipment that required lots of repairs and now is looking for someone too pay for his stupidity and doesn't want to accept responsibility for his ignorance and is going to blame Kioti. Wake up dude!! it ain't Kioti's problem that you bought a piece of abused neglected junk.

[jim_n_nh]

When I asked for the parts to have evaluated I was told I couldn't have them. Kioti was returning them to their supplier for refund. Sounds defective to me. The dealer said he had worked on this problem before.

Slam me if you like but I have the right to have the parts, I paid for the repairs, they are mine. For over two months I have called Kioti on the line I was provided if I had any issues I was suppose to call Mr. Dan Carter. I never got anything but his voicemail and that was only when I called out of hours.

If this was your machine you would be doing the samething, be honest.

Kioti would not have made a four hose kit if there wasn't a need for it. I think their engineers are busy enough not to just build it for fun.

Jon Parks Tractor and Machine in Lancaster New Hampshire is the dealer that sold the machine originally and serviced it three times informed that the valve was defective

Rick Wallace said it should be done for under warranty then was told by Kioti to be quiet.

Newton tractor said they had seen it before.

Other owners have replied to me with similair issues.

Kioti was blasted on this site about the loaders and the ck20 cold start issues.

[JoelD]

Jim, first best wishes with your personal family issues and best of luck with school.

Jim, I think what you are seeing is that some of us, at least me, have purchased used machines and then had to repair. It's just a way of life with used industrial type machines. My first was a Case 310C crawler loader, paid 3200 for it and over paid by 3000, the generator did not work (prior owner said it did), no compression, prior owner must have just pored oil into cyls. One cyl. was junk and just spewed oil. Left track did not stay on (prior owner said she never threw a track), etc. etc. etc. Sold one year later for $700 and had to push and pull onto the trailer with a come-along. Actually bent up the bucket on my little Kubota in the process (insult to injury)

My current dozer, got home, pushed first rock and found out, after I had asked prior owner if all was well specifically with the reverser as I had researched the machine and he said yes, that the reverser needed to be replaced. $3500 plus repair, about 50% of the price I paid for the machine. She had about 2500 hours on the clock (prior owner did give me $500 towards the repair). I actually purchased and rebuilt a tri-axle trailer to go pick it up when completed.

These machines are expensive to purchase and require maintenance.

I don't think you are helping your cause by throwing out random bashes, like the guy who designed the kioti website must be the guy who designed the valve body or something to that effect.

I took some significant time to write a post on my basic thoughts around the hydraulic issue, replace faulty part in valve body (they are typically multiple components, each of which can be repaired). Still not clear to me if taken to a hydraulics guy, it may have been able to be straight forward repair.

Jim, based on my personal experience, maybe it's time to sell the machine, chalk it up to lesson learned, I am guessing you may be able to possibly get more than you paid if all repairs are complete. Then maybe consider a new machine, or purchase used with remaining warranty from a reputable dealer.

I've got to admit, I've got over 170 hours on the same machine with no issues (the brake light switch failed, went out bought new one and installed), it failed because the design stinks and rubber boot on switch failed, never occurred to me to pursue as design flaw issue. My battery died last week, and it took me forever to figure out, guys on this site actually figured out for me.

The other tough point about used equipment and not being original owner is it's tough to determine what you may have done right or wrong? did you change fluid and maybe half fill by accident? Did you mis-use the hoe due to lack of experience or expertise? You get my point, it's really tough for anyone to know for sure what the root cause of the problems are. (no indication that any of the above are applicable to your case)

The one thing I've got to say is, if I did have a catastrophic failure (which is always possible with a used machine) I've got confidence in the guys on this site, dealers like Rick and others, that they would rally around and help me.

Again, best of luck at home Jim, wishing you and your family the best.

Sincerely,
Joel