This is definitely not something you need to contact Kioti about, not yet anyway. What kind of dealer do you have? Mine has regular business hours, a showroom and shop and most importantly, a phone. If that doesn't sound like your dealer, you need to find one like that, they'd happily take your call and Kioti's money to fix your tractor under warranty. If you still can't get satisfaction from your dealer or any others and have a valid concern that needs to be address by Kioti, Kioti members on TBN will be happy to steer you past Connie.