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  1. #1
    kwg
    kwg is offline
    Member
    Join Date
    May 2012
    Posts
    39
    Location
    Addison WI
    Tractor
    2012 Kiotie CK35 HST

    Default GREAT CUSTOMER SERVICE

    I bought a Koiti CK35 this spring. I broke off a tooth on my backhoe. I called the dealer and there is a new bucket on the way. It shouldn't have broke but at least I'll get a replacement. I was expecting them to say it was misused.

  2. #2
    Super Member
    Join Date
    Apr 2000
    Posts
    5,658
    Location
    Cedartown, Ga and N. Ga mountains
    Tractor
    1998 Kubota B21, 2005 Kubota L39

    Default Re: GREAT CUSTOMER SERVICE

    Wow, considering a new bucket can run between $800 - $1k that is a heck of a replacement tooth. Was it the tooth that came off or mounting base for the tooth that broke loose from the bucket itself?

    MarkV

  3. #3
    Super Star Member
    Join Date
    Jul 2011
    Posts
    14,431
    Location
    Yanceyville, North Carolina
    Tractor
    Kubota L4400

    Default Re: GREAT CUSTOMER SERVICE

    That is excellent service and a testimony to the Dealer's attitude in regards to Customer Service.
    The PUPIL who does not surpass his Master, fails his Master.

  4. #4
    kwg
    kwg is offline
    Member
    Join Date
    May 2012
    Posts
    39
    Location
    Addison WI
    Tractor
    2012 Kiotie CK35 HST

    Default Re: GREAT CUSTOMER SERVICE

    I bought it at St.Lawrence Equipment in Wisconsin. I would recommend them to anyone that's in the area. They are some real "real" people!!!!

  5. #5
    kwg
    kwg is offline
    Member
    Join Date
    May 2012
    Posts
    39
    Location
    Addison WI
    Tractor
    2012 Kiotie CK35 HST

    Default Re: GREAT CUSTOMER SERVICE

    Quote Originally Posted by MarkV View Post
    Wow, considering a new bucket can run between $800 - $1k that is a heck of a replacement tooth. Was it the tooth that came off or mounting base for the tooth that broke loose from the bucket itself?

    MarkV

    The metal sheared off right at the bucket.

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