How did the cylinders hold up? Might want to make sure you have no warping or weeping depending on where the bucket was during the failure.
Everything goes back to the written warranty plus applicable law... anything additional is considered a goodwill accommodation.
There is a least one other thread on TBN about loader issues with Kioti going back a few years.
Some items still cover transportation... I know several car manufacturers that cover it in some cases and my brother had a new high end refrigerator that was replaced at no cost to him which included several service calls and ultimately a new replacement unit...
Seeing that this was such a catastrophic failure that it dented the hood in the process, it had to be scary when it happened, Kioti, not the dealer, should setup and take the burden of cost for all necessary repairs, transportation included.
I think charging for pick up and delivery is reasonable. Dealer shouldn't have to take it in the shorts any more than the owner. I just don't understand why it can't be done on site. First I've seen of a loader failure on the DKs.
Wow thats scary and should never happen. someone could have been seriously hurt or killed, glad it was jut a bucket of maneur VS a piece of equipment or something delicate. What dented the hood? Was it the arm or something falling from a raised bucket? Was there any warning?
No penetration on those welds...factory screw up for sure. Man, I have picked up many many 2K+ loads and am glad that never happened...wow.
The efficiencies & advantages of on-site repair are generally tied to the success of completing the repair in one single round trip. If that can't be done, or the odds are against it, the repair most likely can be done more quickly & efficiently with the parts, tool, & supply resources of the dealership immediately at hand.
If one drives from dealer to customer. Picks up tractor, drives back to the dealer. Repairs tractor, drives back to customer, drops off tractor, returns to dealership.
One ends up doing the trip twice.
On the other hand, if one does a remote repair, then it is simply driving to the customer's house, conducting the repair, and returning to the dealership.
Empty loads are always uneconomical, so optimally, one could drop off one tractor and pick up another, minimizing empty time.