CampMan
Bronze Member
Kubota’s B & BX Series tractor seat issue is a complete disaster.
This information is long overdue. My business takes me to all of New England. From time to time during the past year and a half I have stopped into numerous Kubota dealerships to express my displeasure over my B7510 seat. Each and every time I was told by the Service/Parts manager that this was the first they had heard of the seat being a problem. I had repeatedly expressed my displeasure to some of the same managers again during the past year 18 months, but still they claim it was the first they had heard of it. It was that they did not want to face up to it. In fact, one customer heard me complain to the manager about the seat and he said to me,”I have complained to that manager about the seat several times and had asked that Kubota do something about their lousy seat.”
Kubota should be completely shamed of their handling of the seat issue. Who is in charge here?, Service… Parts… Sales… Public Relations, know one really knows, each seems to want to blaming the other or the head office.
Why do we have to go to Kubota with one of their bulletins, which we obtained from a kind member through Tractorbynet and have them tell us that they know nothing about it. If this is a reflection of Kubota handling a simple seat issue, let’s hope where not all faced with a real mechanical problem. With the internet and all Kubota’s bulletins they still can’t get it right. It looks like Kubota wants to keep their head in the sand on the seat issue.
A dealer told me that Kubota is making only so many replacement seats and if you’re not high enough on the list you won’t get one. Another dealer said that no seats have been shipped into the US yet. I informed him that some Tractorbynet members have received theirs. He said he did not know of that.
The bottom line is:
• Some will get their seat (maybe)
• Some will not get their seat
• Some will have to pay
• Some will not have to pay
• Some will have to pay more
• Some will have to pay less
• Some can trade their old seat in
• Some can’t trade their old seal in
What a way to run a railroad.
This information is long overdue. My business takes me to all of New England. From time to time during the past year and a half I have stopped into numerous Kubota dealerships to express my displeasure over my B7510 seat. Each and every time I was told by the Service/Parts manager that this was the first they had heard of the seat being a problem. I had repeatedly expressed my displeasure to some of the same managers again during the past year 18 months, but still they claim it was the first they had heard of it. It was that they did not want to face up to it. In fact, one customer heard me complain to the manager about the seat and he said to me,”I have complained to that manager about the seat several times and had asked that Kubota do something about their lousy seat.”
Kubota should be completely shamed of their handling of the seat issue. Who is in charge here?, Service… Parts… Sales… Public Relations, know one really knows, each seems to want to blaming the other or the head office.
Why do we have to go to Kubota with one of their bulletins, which we obtained from a kind member through Tractorbynet and have them tell us that they know nothing about it. If this is a reflection of Kubota handling a simple seat issue, let’s hope where not all faced with a real mechanical problem. With the internet and all Kubota’s bulletins they still can’t get it right. It looks like Kubota wants to keep their head in the sand on the seat issue.
A dealer told me that Kubota is making only so many replacement seats and if you’re not high enough on the list you won’t get one. Another dealer said that no seats have been shipped into the US yet. I informed him that some Tractorbynet members have received theirs. He said he did not know of that.
The bottom line is:
• Some will get their seat (maybe)
• Some will not get their seat
• Some will have to pay
• Some will not have to pay
• Some will have to pay more
• Some will have to pay less
• Some can trade their old seat in
• Some can’t trade their old seal in
What a way to run a railroad.
