Boone, I've had a similar problem with my NH dealer (who also sells Kubotas). I understand that emergencies come up and appointments can't be kept. What I could not understand was the lack of the common courtesy to call me and tell me. This happened three times to me and, like you, the tractor was left sitting in our driveway each time. The excuse I got was the wrong parts were ordered each time. When it happened the third time, for the same warranty work (mmm mounting rods), I got a call and an apology, from the guy who was going to do the work not the service manager, the person I had talked to all along. This was the same guy who didn't write everything down, which meant I had to verify what I wanted done with the technician. Well, the fourth appointment was the charm and they arrived and did the work. In this case, we had our trusty Wheel Horse to cut the grass so there was no impact to me, except the irritation. It did occur to me what would have happened had the tractor been disabled and I needed it.
Fortunately, I had kept a record of every call I made, when I called, who I talked to, what they said, what I asked for, etc. At the end of this episode, I composed a letter which detailed all this. I not only pointed out the missed appointments, I also complimented the person who did call me and complimented the service person, who did a great job. I sent the letter to the general manager of the dealership. I never heard anything. /w3tcompact/icons/sad.gif
The next time I need service I will call their other location and see if they're any better. Since I live about midway between each location the service call costs will be the same. This will probably not be until early next spring for my 150 hour service and a rear remote, I will tell the service department in the second location of my experience with the first location.
In my case, the compact tractors are serviced out of the lawn and garden service department and not the farm tractor/industrial equipment department. Could this make a difference? I don't think so, since my issue was a lack of courtesy of keeping commitments.