OP
Biggreenavalanche
Gold Member
Here's the report...blown seal on the high pressure side of the hydraulic pump...took about three hours to fix because the tech had to disassemble most of the right side loader assembly to get to the pump/line...I'm officially back in "biz"...
-A+ rating to the dealer (Scott's Tractor of Shreveport)
--A+ to the Tech (Eric)
--A to the warranty Dept manager (not for warranty, however some necessary instructions did not make it as requested)
--A+ for timeliness (Stated arrival time was between 0800 - 0830, Tech arrived at 0805)
A+ for cleanliness and quality of work (Eric was a pleasure to deal with and a fountain of information)
Aside from the frustration of having a broken tractor in the first place the overall experience exceeded my expectations ! I HIGHLY recommend Scott's Tractor of Shreveport as a quality dealer that backs what they sell.
On a side note, Eric recommended I routinly add Algicide to the diesel fuel...he said, particularly in the south, there is a form of algae that can feed off of diesel fuel but reside in thin film of water/condensation that can build up in fuel tanks/lines...told me if I add it I can avoid later problems...he also told me Scott's adds it whenever they "PDI" a tractor...(Pre-Delivery Inspect) just thought y'all would be interested...
Rich
-A+ rating to the dealer (Scott's Tractor of Shreveport)
--A+ to the Tech (Eric)
--A to the warranty Dept manager (not for warranty, however some necessary instructions did not make it as requested)
--A+ for timeliness (Stated arrival time was between 0800 - 0830, Tech arrived at 0805)
A+ for cleanliness and quality of work (Eric was a pleasure to deal with and a fountain of information)
Aside from the frustration of having a broken tractor in the first place the overall experience exceeded my expectations ! I HIGHLY recommend Scott's Tractor of Shreveport as a quality dealer that backs what they sell.
On a side note, Eric recommended I routinly add Algicide to the diesel fuel...he said, particularly in the south, there is a form of algae that can feed off of diesel fuel but reside in thin film of water/condensation that can build up in fuel tanks/lines...told me if I add it I can avoid later problems...he also told me Scott's adds it whenever they "PDI" a tractor...(Pre-Delivery Inspect) just thought y'all would be interested...
Rich