I imagine it's the same when buying a car to some degree.. you want someone that's knowledgeable and open to discussion and who has their stuff together in general. the guy that dropped mine off was nice, he showed me all the basics regarding operation, etc, but it's one of those things.. you can tell someone all day long 'how' it's supposed to work, until they get in there and start pulling handles and hitting pedals, it's just theory to them. I'm all hands on, I probably forgot everything he told me, and then re-figured it out in the back yard 20 minutes later. (and also that thorns on these dang bradford pears will ruin your next day when you go outside and find a flat tire on your 2 hour old machine
..speaking of, I have to pull one out of my ztr tire and patch it today. aaahh the joys of land )
If I knew what I was doing I could probably get by with marginal dealer support and I imagine much like the other mechanical things I've got laying around, at some point I will get there, but until then it's really nice to be able to call em and ask questions every now and again, or go in and talk to the head mechanic and get no-bs info.