phillg
New member
I thought I bought a Max 25 with a belly mower. I was approved for the financing With the payment I wanted on Monday. On Tuesday, I brought in a check for $9999.00. I was to pick up the tractor on Thursday when my wife and I signed papers. On Thursday, we signed the loan papers. The original plan was to take a deck off of another mower and add it to a Max25 that was a plain Jane. When financing I was told the dealership had multiple meetings about my tractor that day and they decided I was going to get an entire new unit. I asked if the new units serial number was the one on the loan paperwork. I was told yes. I was also told that I would be able to pick up the tractor on Mon or Tues, Wed at the absolute latest. When I got home I looked at the serial number from the paperwork on Tues and Thurs and the serial numbers were the same. Wednesday came I called the dealer, my salesman was off and I was told it was not ready. Thursday morning my salesman called and said the deck was not in and it was on its way, he would call me later. They were open until 9pm, I called at 4:30 and was told my salesman was busy, so I left a message for him to call. He did not. Friday I called at lunch. He was busy, I left another message. About 2pm I called the service manager and asked if the deck came in. He did not know, took my number and said he would call back in a few. Having heard nothing I called and asked for a sales manager. The person who answered said a manager was not available, I asked who I was speaking with and it was my missing salesman. I asked what was up, he did not know and said he would call me back at 4:30. I never heard from anybody. I do not trust this dealership. I no longer wish to do business with them. Am I trapped? There is another Mahindra dealership nearby.
I contacted Mahindra USA. The person, Brenda, who handles these issues was out for the day. I will get back with her on Monday.
I contacted Mahindra USA. The person, Brenda, who handles these issues was out for the day. I will get back with her on Monday.