Maine_Polack
Gold Member
6500 4WD. 500 hrs.
Bad News:
Had to change the battery out, and noticed cracks in the heavy cast piece that the front steering mounts under, and the battery and radiator sit on top of. There was a crack on both sides, in the same place, and even the same shape to them. (See attachments).
More Bad News:
Warranty has run out.
Neutral News:
Called Mahindra and was told that I had to go through a dealer, and who the dealer should contact once they accessed the situation. Possibility that it might fit under the heading of a "Goodwill" repair.
Good and Real Good News:
The tractor was purchased 700 miles away, so that dealer was out. I had tried to purchase it at a local dealer. (Fairfield Me.) Nasty people who - because I entered negotiations on the purchase armed with some other quotes - in so many words told me I was not welcomed there anymore. (Go figure. I guess I had my dickerin' etiquette all discombobulated.) Anyway, I would not even want to deal with those people, so that was out.
Turns out that Greenway Equipment in Bangor Me. had just - in the past couple of months - taken on the Mahindra tractors. So that was good news. Spoke to a couple of people there, including the service manager, about my problem. They all said that it was no problem where the tractor was purchased, they would take care of it. (Nice to deal with a company that actually uses common sense and cares about your business!) So that was real good news.
Very Good News:
Talked to the service manager, (Jeff), and we got things rolling. He would relay my info and pictures to the man at Mahindra to see what he thought. Within a couple of days all was settled. Mahindra answered back that indeed it would be covered under "Goodwill".
??HUH?? News:
While setting up an appointment to repair, Jeff told me that the part was in, and Mahindra charged almost $500 to ship it. ??HUH??
The piece, (Pic 4), measures 20" x 22". It is "hollow", (if that describes it), with wings and protrusions for mounts etc. It is cast, and is heavy. Shipped, I assume, from Texas to Maine.
I have had a few things -heavy- shipped before and this just seems a pretty exhorbinate price. I would think that $100 - $125 would have covered it. Realistically, with the inflated prices that companies use for shipping, $200 would not have surprised me. But...$500 did very much surprise me! But... I got the piece for nothing! My initial reaction is that it was quite devious on Mahindra's part. In my mind it would have been perhaps better to say, up front, that I was going to be charged $500. They could have said that it would take care of shipping and some of their costs, or however they wanted to word it. This way just seems very deceitful on their part. Am I being unfairly ungrateful?
The repair was made and all seems well. Just wanted to share this with all of you. Thanks.
Al
Bad News:
Had to change the battery out, and noticed cracks in the heavy cast piece that the front steering mounts under, and the battery and radiator sit on top of. There was a crack on both sides, in the same place, and even the same shape to them. (See attachments).
More Bad News:
Warranty has run out.
Neutral News:
Called Mahindra and was told that I had to go through a dealer, and who the dealer should contact once they accessed the situation. Possibility that it might fit under the heading of a "Goodwill" repair.
Good and Real Good News:
The tractor was purchased 700 miles away, so that dealer was out. I had tried to purchase it at a local dealer. (Fairfield Me.) Nasty people who - because I entered negotiations on the purchase armed with some other quotes - in so many words told me I was not welcomed there anymore. (Go figure. I guess I had my dickerin' etiquette all discombobulated.) Anyway, I would not even want to deal with those people, so that was out.
Turns out that Greenway Equipment in Bangor Me. had just - in the past couple of months - taken on the Mahindra tractors. So that was good news. Spoke to a couple of people there, including the service manager, about my problem. They all said that it was no problem where the tractor was purchased, they would take care of it. (Nice to deal with a company that actually uses common sense and cares about your business!) So that was real good news.
Very Good News:
Talked to the service manager, (Jeff), and we got things rolling. He would relay my info and pictures to the man at Mahindra to see what he thought. Within a couple of days all was settled. Mahindra answered back that indeed it would be covered under "Goodwill".
??HUH?? News:
While setting up an appointment to repair, Jeff told me that the part was in, and Mahindra charged almost $500 to ship it. ??HUH??
The piece, (Pic 4), measures 20" x 22". It is "hollow", (if that describes it), with wings and protrusions for mounts etc. It is cast, and is heavy. Shipped, I assume, from Texas to Maine.
I have had a few things -heavy- shipped before and this just seems a pretty exhorbinate price. I would think that $100 - $125 would have covered it. Realistically, with the inflated prices that companies use for shipping, $200 would not have surprised me. But...$500 did very much surprise me! But... I got the piece for nothing!
My initial reaction is that it was quite devious on Mahindra's part. In my mind it would have been perhaps better to say, up front, that I was going to be charged $500. They could have said that it would take care of shipping and some of their costs, or however they wanted to word it. This way just seems very deceitful on their part. Am I being unfairly ungrateful?The repair was made and all seems well. Just wanted to share this with all of you. Thanks.
Al
