I first heard of Mahindra approximately 3 years ago, and the posts on this forum were generally praising their new Mahindra tractor. Quite recently, the posts have turned to legitimate troubles with the tractors, terrible Mahindra support, and Mahindra's unwillingness to even respond to emails, calls, and letters.
Mahindra came into the U.S market with both guns blasting. Grandiose promises of service, fantastic warranties, 0% financing, and an apparent decent product. Any "mom/pop" that had a few bucks to floorplan a tractor in their front yard and a 1/2 ton pickup with trailer to deliver the tractor became dealers. Things appeared to be going great for MahindraUSA.
What in the heck happened in those short 3 years? I talked to a fellow just last evening that called to ask how I liked my 4500. He wants one too and talked to two dealers about buying one. They would like to sell him one but the dealers - at least around here - can't get a 4500 to sell him. Obviously Mahindra is selling tractors like crazy yet.
I cannot imagine anything more irritating for me than to be broke down and I can't find someone to listen at Mahindra. If this is the territory rep's job - then they need to put more reps out in the field and given the power to handle my problem expeditiously as possible. I don't care if they have to FedEx or whatever the part to me and swallow the costs themselves. Warranty is just that and not my problem!
I have been a great P.R. man for Mahindra up to this point but lately, just reading the complaints here, I have to reexamine my stance on their products and service. I hope to shout that someone from Mahindra reads this forum(I'm sure they do) and has an emergency meeting to reasses their priorities real soon.
Wake up Mahindra and get your head out of your buttcheeks! There is nothing more that the competition loves to hear than mumbling from the bowels of the Mahindra ship coming across the ocean with another load of cargo containers.
Mahindra came into the U.S market with both guns blasting. Grandiose promises of service, fantastic warranties, 0% financing, and an apparent decent product. Any "mom/pop" that had a few bucks to floorplan a tractor in their front yard and a 1/2 ton pickup with trailer to deliver the tractor became dealers. Things appeared to be going great for MahindraUSA.
What in the heck happened in those short 3 years? I talked to a fellow just last evening that called to ask how I liked my 4500. He wants one too and talked to two dealers about buying one. They would like to sell him one but the dealers - at least around here - can't get a 4500 to sell him. Obviously Mahindra is selling tractors like crazy yet.
I cannot imagine anything more irritating for me than to be broke down and I can't find someone to listen at Mahindra. If this is the territory rep's job - then they need to put more reps out in the field and given the power to handle my problem expeditiously as possible. I don't care if they have to FedEx or whatever the part to me and swallow the costs themselves. Warranty is just that and not my problem!
I have been a great P.R. man for Mahindra up to this point but lately, just reading the complaints here, I have to reexamine my stance on their products and service. I hope to shout that someone from Mahindra reads this forum(I'm sure they do) and has an emergency meeting to reasses their priorities real soon.
Wake up Mahindra and get your head out of your buttcheeks! There is nothing more that the competition loves to hear than mumbling from the bowels of the Mahindra ship coming across the ocean with another load of cargo containers.