NH55
Member
I know this topic has been discussed many times but I have a situation which I have not read about here.
I live in CT and NH and bought my tractor from an out of state dealer in December. 2 weeks ago I dropped it off at our local dealer in CT to have some warranty work done on the backhoe. They told me it would take 7 - 10 days to get the parts. Today I got a letter from them saying that Warranty work has many hidden costs (Admin, some Labor etc) which are not reimbursed by New Holland and that they build into the cost of a tractor when they sell it. They want me to send them $300 to cover this and, in the future, if it appears they have spent more than $300 covering my warranty work they will charge me again. I called New Holland about it and they are going to get back to me.
I have several issues with this.
First, if I am in NH and have a problem will I have to pay a dealer up there to do warranty work? Seems like a flaw in the warranty program.
Secondly, for $300 this dealer has basically lost any future business I would have given him in parts, maintenance and new purchases. Seems like a drop in the bucket for what could have been more money in his pocket in the future.
Anyone ever heard of this type thing or have any thoughts?
Thanks
I live in CT and NH and bought my tractor from an out of state dealer in December. 2 weeks ago I dropped it off at our local dealer in CT to have some warranty work done on the backhoe. They told me it would take 7 - 10 days to get the parts. Today I got a letter from them saying that Warranty work has many hidden costs (Admin, some Labor etc) which are not reimbursed by New Holland and that they build into the cost of a tractor when they sell it. They want me to send them $300 to cover this and, in the future, if it appears they have spent more than $300 covering my warranty work they will charge me again. I called New Holland about it and they are going to get back to me.
I have several issues with this.
First, if I am in NH and have a problem will I have to pay a dealer up there to do warranty work? Seems like a flaw in the warranty program.
Secondly, for $300 this dealer has basically lost any future business I would have given him in parts, maintenance and new purchases. Seems like a drop in the bucket for what could have been more money in his pocket in the future.
Anyone ever heard of this type thing or have any thoughts?
Thanks