I also thought that this was a clever idea. I emailed Mr. Locknlube, to see if there was any kind of warranty beyond the 30 day. There isn't.
Also learned that the seal is not replaceable. Once it wears/tears or whatever, the coupling is useless.
You guys that have purchased, If you don't mind taking a close look at what it would take to replace the seal and report back, it would be appreciated.
I'm sure we have all tinkered with a dead item and found a fix. It would be nice if a fix is found.
So, right now I am not purchasing one. I can't justify spending $30 for a tool that is useless when a rubber wears out. Perhaps I am too cheap and fussy.....
The following is my answer from Mr. Locknlube:
First, I would like to thank you for sharing your thoughts about the coupler. I will attempt to give you the best explanation I can . The 30 day trial: The trial is there for people to give the coupler a try. To answer such questions as, will it fit on my grease gun, will it perform as expected, is the size OK for my needs and finally does it make greasing less frustrating and more effective. Since the offer includes return postage I have completely removed any risk on the part of the buyer except for disappointment of hopes not fulfilled. Of the 900+ couplers sold to date I have yet to get one back because the buyer did not like it. I have had 2 come back for other reasons. One was because the owner tried to modify it and failed and another one where they buyer abused it. The seal was chewed up and the sliding sleeve was bent. In both cases they did not want a refund but rather a new coupler. The abuser really didn't want a new one but rather wanted to be able to repair it. Because the seal is not replaceable ( explained later) I offered to give him a new coupler. I did not know at the time that the reason for failure was rough handling. But it really did not matter to me.
Other than the seal I feel confident that a life time warranty is possible. The coupler is a robust tool. But offering a lifetime warranty on the coupler while excluding the seal from the warranty I think would be confusing to the average buyer Especially when the seal will wear, has a limited life and is subject to operator abuse. Frankly I just don't know how to offer such a warranty.
Why isn't the seal replace able? The way the seal is installed requires that the housing has to be deformed a bit so that the seal is held in place. There is such limited space in the tip of the coupler that this deformation was the only solution.
- lockandlube