pebald1
New member
I'll try to keep this brief. I have a tendancy to ramble, especially when I'm upset.
I was on a while back asking about apples and oranges (JD vs Kubota). In the end, I ended up buying a JD 3320 cab tractor with 300 CX loader and a 6' rear mowing deck.
I want to note that my dealer has a good reputation for sales and services and I like the folks.
I got my tractor < 4 weeks ago. Within the first day or two, I noticed a small leak under the rear, and the left turn signal did not work, which I told my dealer about immediately. I later was mowing on a nice 65 degree spring day and about roasted myself out of the tractor cause the air conditioning in the cab was not working. I also made my dealer aware of this. He has asked for a day or two to get out there and pick it up, but said to go ahead and use the tractor. Well, my father came to mow for me and then told me it was leaking out the rear bad. I called my dealer and they were literally to my house in under 15 mins to get the tractor (on a Monday).
Problem with AC was a loose coupling and it had lost refridgerant. They got that fixed for me, but were slow in getting O rings for the rear end. When I called and explained I had a rototiller rented for the weekend to get my garden in, I asked for my tractor to be fixed or for one to use. By Thursday, I had my tractor back in my garage with everything fixed. Great! or so I thought.
Saturday morning comes and I go get tiller. I then go into garage to get tractor and see it's leaking again. I decide to pull it out and hook to tiller in hopes its not leaking bad. Well, it's bad enough and I call dealer. He doesn't have any used tractors in stock for me to use and he can't get ahold of owner. So, he sends a guy out with some fluid so that I can finish rototilling my garden and promising me that JD will make this right.
Well, my idea of right at this point is a new replacement tractor, and minimally to have a tractor to use while mine is fixed and/or replaced.
My dealer went to the regional manager who asked if I was a commerical customer and when the answer was no, said that they didn't really owe me anything. Well, I have close to $30K in their equipment and I haven't had this for 3 weeks and they don't owe me anything?!?!
I understand it's warrantied and it's covered, but do they have any idea how much of an inconvience this is? I have 14 acres of land that I take care of along with about 15 apple trees and other stuff (trying not to ramble).
If this was a new car and it went back to dealer with this many problems, wouldn't I be dealing with the lemon law at that point.
I'm thinking I need to move up the chain with my complaints. I would be interested in getting feedback from the people here.
What are your thoughts?
I was on a while back asking about apples and oranges (JD vs Kubota). In the end, I ended up buying a JD 3320 cab tractor with 300 CX loader and a 6' rear mowing deck.
I want to note that my dealer has a good reputation for sales and services and I like the folks.
I got my tractor < 4 weeks ago. Within the first day or two, I noticed a small leak under the rear, and the left turn signal did not work, which I told my dealer about immediately. I later was mowing on a nice 65 degree spring day and about roasted myself out of the tractor cause the air conditioning in the cab was not working. I also made my dealer aware of this. He has asked for a day or two to get out there and pick it up, but said to go ahead and use the tractor. Well, my father came to mow for me and then told me it was leaking out the rear bad. I called my dealer and they were literally to my house in under 15 mins to get the tractor (on a Monday).
Problem with AC was a loose coupling and it had lost refridgerant. They got that fixed for me, but were slow in getting O rings for the rear end. When I called and explained I had a rototiller rented for the weekend to get my garden in, I asked for my tractor to be fixed or for one to use. By Thursday, I had my tractor back in my garage with everything fixed. Great! or so I thought.
Saturday morning comes and I go get tiller. I then go into garage to get tractor and see it's leaking again. I decide to pull it out and hook to tiller in hopes its not leaking bad. Well, it's bad enough and I call dealer. He doesn't have any used tractors in stock for me to use and he can't get ahold of owner. So, he sends a guy out with some fluid so that I can finish rototilling my garden and promising me that JD will make this right.
Well, my idea of right at this point is a new replacement tractor, and minimally to have a tractor to use while mine is fixed and/or replaced.
My dealer went to the regional manager who asked if I was a commerical customer and when the answer was no, said that they didn't really owe me anything. Well, I have close to $30K in their equipment and I haven't had this for 3 weeks and they don't owe me anything?!?!
I understand it's warrantied and it's covered, but do they have any idea how much of an inconvience this is? I have 14 acres of land that I take care of along with about 15 apple trees and other stuff (trying not to ramble).
If this was a new car and it went back to dealer with this many problems, wouldn't I be dealing with the lemon law at that point.
I'm thinking I need to move up the chain with my complaints. I would be interested in getting feedback from the people here.
What are your thoughts?