We got 2 pellet stoves in my Dad's house and 1 doesn't work. The other heats the whole house. However the one we are using to heat the house got bad pellets in the auger and locked it up. Eventually the fire made its way into the hopper and set 40 lbs of pellets on fire in the house. We fortunately got the fire out before any serious damage was done. The next day I spent several hours behind the stove, pulled off the motor, pulled the auger out, cleaned the auger and the shaft, and put it all back together. We learned our lesson on why you don't buy cheap pellets and it is running great again. :thumbsup: Buy a name brand, you will have a better experience vs. big box stoves. :thumbsup: